M-F 1st shift. State of the art brand new facility!

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

A Customer Service Clerk in the warehouse is responsible for providing exceptional customer service, managing inquiries, and addressing concerns related to orders and deliveries. This role involves effective communication with customers, internal teams, and logistics partners to ensure a smooth customer experience.

POSITION QUALIFICATIONS

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.

Knowledge:

• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-focused mindset.
• Familiarity with warehouse management systems and order processing software.
• Ability to work collaboratively with internal teams to achieve common goals.
• Strong organizational skills and attention to detail.

Level of Experience: Previous experience in customer service, preferably in a warehouse or logistics environment.

Level of Education: High school diploma or equivalent; additional education or training in customer service is a plus.

Travel: None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The core tasks, duties, and responsibilities that must be performed on the job.

• Order Inquiries:
  • Respond promptly to customer inquiries regarding order status, product availability, and shipment details.
  • Provide accurate and timely information to customers about their orders.
• Issue Resolution:
  • Investigate and resolve customer complaints or issues related to orders, deliveries, and product quality.
  • Collaborate with relevant departments to address and resolve customer concerns.
• Communication:
  • Communicate proactively with customers to provide updates on order status, delays, or other relevant information.
  • Liaise with warehouse and logistics teams to ensure accurate and timely information is conveyed to customers.
• Returns and Exchanges:
  • Assist customers with the returns and exchange process, ensuring adherence to company policies.
  • Coordinate with the warehouse team to process returned items efficiently.
• Product Knowledge:
  • Develop a comprehensive understanding of the warehouse's product inventory to provide accurate information and recommendations to customers.
• Documentation:
  • Maintain detailed records of customer interactions, inquiries, and resolutions.
  • Generate reports and provide insights to management for continuous improvement.
• Customer Satisfaction:
  • Monitor and measure customer satisfaction levels and identify areas for improvement.
  • Implement strategies to enhance overall customer experience.
• Collaboration:
  • Collaborate with warehouse and logistics teams to address systemic issues affecting customer satisfaction.
  • Provide feedback to improve internal processes and prevent recurring customer concerns.

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.