Job Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will provide exceptional service to customers, resolve inquiries, and ensure customer satisfaction.

Duties:

- Handle incoming customer inquiries via phone, email, and in-person
- Assist customers with order entry and product information
- Maintain accurate customer records and update databases
- Provide warehouse support on orders and inventory
- Coordinate projects and collaborate with various departments
- Utilize PDI/Sage system for billing and invoicing tasks

Requirements:

- Proven experience in customer service or related field
- Excellent phone etiquette and communication skills
- Strong organizational skills with attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize tasks effectively
- Knowledge of project coordination and administrative procedures

Preferred Skills:
- Fuel billing
- Customer service
- Familiarity with clerical duties and office management
- Teamwork

Job Type: Full-time

Pay: $16.47 - $19.84 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• West Memphis, AR 72301 (Required)

Ability to Relocate:

• West Memphis, AR 72301: Relocate before starting work (Required)

Work Location: In person