POSITION SUMMARY: The Director of Point of Sale (POS) Signing will maintain and solidify the client relationship daily, as well as, plan, direct and coordinate all Walmart POS activities to meet overall client and company goals. This individual will lead the Bentonville POS signing team to manage communication and coordination for all client POS signing projects and execution.

POSITION COMPETENCIES: Responsibilities associated with each position are a combination of organizational-wide and department specific standards. Performance is evaluated initially during each employee’s Introductory Period using the on boarding plan and manager observation. Thereafter, competencies are assessed on an on-going basis and formally documented annually using the Annual Performance Evaluation Form.

MZ Core Values:

Accountability - Whatever needs to be done is done.

Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Integrity – Always behave ethically and honestly in all of our actions. Upholding generally accepted social and ethical standards in job-related activities and behaviors.

Leadership – Everything that happens in the organization accrues to our own account. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.

Teamwork – Everyone works together for a common goal. Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

Job Specific:

Adaptability – Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.

Customer Focus – Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Financial Awareness – Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.

People Developments – Having the ability to assess skill strengths and weaknesses of individuals and teams to determine what actions are appropriate to build and/or improve the needed skills.

Planning and Organizing – Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Organizational Awareness – Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

ORGANIZATIONAL RANKING:

Reports To: VP of Operations

Supervisory Responsibilities: Yes

JOB FUNCTIONS:

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

ESSENTIAL JOB FUNCTIONS:

• Responsible for interacting with the client daily to understand and interpret the client’s needs and forging the Miller Zell client relationship. Customer retention and satisfaction are key for success along with marketing and sales capability. Daily communication and resolution.
• Proactively providing solutions to existing and potential opportunities.
• Solution oriented with a high focus on exceeding client expectations. Out of the box thinking.
• Effectively communicates to the Project Team the client’s needs and requests, prepares status reports for management and the client, and modifies schedules or plans as
• Responsible and accountable for all aspects of client expectations, projects, and local staff — leading and supporting the team
• Reviews project proposals to determine timeframe, funding limitations, process for accomplishing project, staffing requirements, and allotment of available resources for various projects and phases of projects
• Establishes work plan and staffing needs to support each project phase and arranges for assignment of project personnel from other departments (Print, Design Engineering, Production Management, Installation, etc.), when needed.
• Continued strong partnership with WPS (Walmart Print Solutions), ensure they are being used effectively and efficiently.
• Seeking new print vendors and establishing relationships to better support the client.
• Responsible for billing and invoicing in a timely manner.

Other Responsibilities:

• Understands and ensures brand identity of the client for all projects.
• Designs and implements processes for workflow and communication between client and internal staff
• Periodically evaluates processes for effectiveness, efficiencies and recommends changes if needed
• Confers with project team to outline work plan and to assign duties, responsibilities, and scope of authority
• Directs and coordinates activities of project personnel to ensure project progresses on schedule and on budget
• Actively pursues practices that lead to project cost reductions to positively effect margins and profit
• Punctuality and Regular attendance are required on the job

MEASURES OF EFFECTIVENESS:

• As observed by manager and others.
• Review of documentation.
• Responsibilities are performed in a professional, safe, competent, and efficient manner as determined by project outcomes, and other internal and external processes.
• Conduct and interpersonal relationships contribute positively to the delivery of quality results and services, and to orderly operation of the department and the organization.
• Skills are maintained and enhanced through continuous learning, willingness to be flexible and change, work with team members, participation in planning activities, and attendance at in service and continuing education programs.

POSITION REQUIREMENTS/QUALIFICATIONS:

• Previous experience in managing multimillion dollar projects for fortune 500 companies
• The ability to develop and continue trusted relationships with the client
• 10 or more years of demonstrated experience in project management and client relations
• Must have experience in the retail or retail design industry
• Excellent written and verbal communication skills
• Presentation skills to audiences of various sizes and levels of authority
• Proven ability to multitask, prioritize workload and collaborate across multiple business units

Special Skills/Qualifications: Ability to read, analyze, and interpret technical information and procedures. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to effectively present information, train others, and respond to questions from managers, clients, customers, and employees.

MENTAL AND EMOTIONAL REQUIREMENTS: The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone; work in areas that are confined and/or crowded.

ENVIRONMENTAL CONDITIONS: The incumbent may be exposed to toxins, chemicals, and extreme temperatures (30degrees F – 115 degrees F), dust, fumes, moving mechanical parts, high pitched noises, or gases. The incumbent will spend approximately 90% of their time indoors.

PHYSICAL DEMANDS: SEDENTARY WORK: Lifting 40 lbs. maximum and frequently lifting and/or carrying articles.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit, stoop, kneel, or crouch. The employee must regularly lift/or move up to 20 pounds and occasionally lift and/or move 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

CONTACTS / INTERACTS WITH: Employees and Clients