Role: Desktop Support Analyst III
Location: Boston, MA - 2127
Shift Timings: 8 am to 6 pm

Job Description:

• The Desktop Support Analyst devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems.
• The position assists with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and software as assigned.
• This position assists with recommending, implementing and documenting new hardware and software solutions that improve the associate workstation experience.
• This also includes suggesting changes to existing policies and procedures or assisting with the creation of new policies or procedures to improve the overall customer experience.
• Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity.
• They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
• A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.
• Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified Professional or Microsoft Certified Systems Administrator).

Typical duties include:

• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization
• Creating user accounts and managing access control based on company policies.
• 7 years of experience

Job Type: Contract

Pay: $26.90 - $42.00 per hour

Schedule:

• 10 hour shift

Experience:

• Desktop Support Specialist: 7 years (Preferred)

Work Location: On the road