Customer Experience Associate

at Benepass Remote Benepass

Who We Are

Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.

Benepass supports thousands of global employees in 30 countries and counting. Were backed by leading VCs including Gradient (Googles AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).

Today, Benepass is in a period of hypergrowth. Were looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.

Our Value Proposition

We help companies and people teams as they transition to modern, employee-directed benefits.

• Before Benepass (BB)* . Before Benepass, people teams had to pick and choose vendors within benefit categories, negotiate individual deals, and manage an ever expanding portfolio of vendors.
• Hello, World* . With Benepass, people teams no longer have to choose individual vendors for their employees. By offering infinite vendor selection within defined categories, companies can meet the benefits needs of diverse, global workforces.

We support employees with a modern, flexible way to use benefits in the areas that matter most.

Freedom to Choose* . With the swipe of our credit card or mobile wallet, employees spend their benefits in the areas that matter most to them and their families.

Customer Experience Associate

As an early member of Benepasss growing Customer Experience function reporting to our Head of Strategy and Operations, you will play a critical role in helping Benepass grow.

The CX team is the front line team working with both people operations teams and those teams employees (Benepasss end users).

In this role, you will gracefully address and resolve complex customer concerns and support our most important client relationships by working directly with the HR buyers Benepass partners with.

You will manage unexpected and complex situations and write the playbook for a team that will be built around you. You will work closely with the rest of the operations team, product and engineering to build out the systems, processes, and products to support our fast growth.

Skills & Experience

• We consider candidates holistically; the qualifications below are not hard and fast rules. If youre interested in the role, apply!*
• 2 years experience in a customer facing or operations role
• You make people smile. You are warm and friendly and know how to connect with people whether in person, over the phone, or over email.
• You fix problems and take initiative. You dont just solve the problem in front of you for one person, you help Benepass become better so that the problems youre seeing stop being problems altogether.
• You work hard. You know that doing whats best for Benepasss HR partners and employees means going the extra mile, and youre excited to find ways to go above and beyond.
• You want to learn and grow. You view this role as an opportunity to learn from a talented team and are excited to take on more responsibility at Benepass over time.

What we offer

• Competitive compensation for a seed stage startup
• 95% coverage of medical, dental, and vision
• Benepass benefits, including $500 WFH setup, $150 / month cell phone internet, $100 / month Wellness
• Flexible PTO
• Startup magic with a highly collaborative, effective group that's obsessed with serving our customers

Last updated : 2024-05-02