Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and a mid-year/annual bonus incentive plan. Employees receive eleven paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!

Conducts activities to support the Quality Assurance program designed to ensure prevention of quality issues through standardization and maintenance of processes and procedures. Perform customer complaint investigations, determine root cause and implement sustainable countermeasures.

ESSENTIAL DUTIES:

• Participate in the development of product and process specifications
• Create and implement inspection and testing criteria or procedures for quality control
• Coordinate the selection and implementation of quality control equipment such as inspection gauges
• Review and update standard operating procedures or quality assurance manuals
• Document the key risks and controls and the assessment of adequacy
• Create, implement and maintaining comprehensive processes to improve clarity and consistency
• Assists in scale up study, review and verification of new technology and equipment to predict and prevent quality issues prior to first production batch.
• Identify critical points in the operations process and specify sampling procedures to be used at these points
• Conduct experiments to identify the abnormal quality of products including raw materials and identify root cause of the problems.
• Research identified discrepancies to determine the root cause and provide recommendation on how to mitigate the risk.
• Works with technical and operations to resolve and prevent new product scale up issues.
• Investigates customer issues related to quality concerns for all aspects of NPAA including paint, process, containers or delivery.
• Determine short term immediate countermeasures and containment activity to:
  • Get customer back to running their production line
  • Prevent the outflow of off quality to other customers.
  • Contain off quality materials within NPAA facility and external warehouses.

• Create RCA/investigation reports for internal and external customers
• Analyze customer’s complaints for patterns and trends and summarizing trends to make corrective action recommendations
• Monitor performance of quality control systems to ensure effectiveness and efficiency

• Report and track any significant deviations from quality standards, identify and implement corrective actions for continuous improvement / PDCA projects.

• Produce reports regarding nonconformance of products or processes, root cause analysis, or quality trends.
• Participate in root cause analysis of off quality batches at NPAA.
• Participate in meetings with customers or suppliers as representative of NPAA Quality Department.
• Travel to customers or suppliers as Quality representation, as necessary.

EDUCATION, EXPERIENCE, AND/OR CERTIFICATION

• Bachelor Degree preferably in a Technical Field or minimum of 4 years or equivalent experience.
• Experience in ISO Quality systems
• Desirable: Exposure to Lean Manufacturing
• Technical product knowledge to determine possible failure modes with materials.

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure appropriate flow of information.
• Ability to interact effectively with team members, co-workers, and managers.
• Ability to identify and define problems, collects and analyzes data, establish facts, and draw valid conclusions.
• Ability to effectively present information and respond to inquiries.

• Strong attention to detail.

• Strong organizational skills and ability to manage multiple projects simultaneously to successful completion
• Displays courtesy, tact and respect when dealing with others.
• Ability to work independently with minimal supervision
• Ability to meet strict deadlines using time management
• Ability to work in a fast-paced and dynamic environment
• Manufacturing industry experience preferred
• Quality experience preferred
• Highly developed computer skills in Excel, Word, Access database, PowerPoint
• SAP Experience preferred
• Ability to work off shift hours in order to meet the needs of the business.
• Ability to conduct experiments