The Patient Outreach Coordinator is responsible for the coordination of Fee for service and PPO patient referrals, to include prior authorization submission, tracking, patient scheduling, and closing the loop on all referrals as well as the coordination of treatment for hospital and/or ancillary services. The Patient Outreach coordinator serves as a liaison between patients, physicians, office staff, and health plans to ensure a coordinated and efficient referral process. The Patient Outreach Coordinator provides a seamless consistent process of referral for Fee for service and PPO patients across all providers/specialties. Ensures a white-glove experience for Fee for service and PPO patients accessing care in our system. Surpasses patients’ expectation by prioritizing their needs, genuinely caring about their success, personalizing their experience, and solving for issues before they arise.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Critical thinking and problem-solving skills to identify and resolve issues in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication; excellent organizational and follow-through skills, able to prioritize and balance multiple assignments
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• knowledge and ability to perform tasks with Microsoft Office software; knowledge of ICD-9 CM and CPT coding systems

Required Experience

Required:

• High school diploma or equivalent
• 1 year of patient referral experience in a medical office or hospital setting
• Previous experience with ICD-9 & CPT coding systems
• Knowledge of medical terminology
• Bilingual (Spanish) required

 Preferred:

• Basic knowledge of frequently ordered diagnostic tests
• Graduation certificate from an accredited Medical Assistant program.