DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions.

• Triage Lead who is technical enough in nature to eventually troubleshoot and/or fix some of the issues on their own without having to kick it back to development teams.
• Technical knowledge should include SQL and familiarity with UNIX based applications (these are mostly in house applications, with some modified vendor applications like Beacon)
• Other applicable skills are Python or general scripting languages, AWS (Console, S3, Lambda, Redshift).
• Familiarity with Mendix applications would be a plus, but not required.
• General flow of work would be as follows:
• Review the issue to determine if it's been encountered in the past. If so, communicate the fix or workaround to those impacted.
• If not, perform root cause analysis using their technical knowledge, such as checking their monitoring tool (New Relic), logs, troubleshooting AWS, etc.
• Assign to development teams with steps for remediation
• There will be some on-call support.

More specifically:

• Manage daily production support issues across Risk and Investments systems.
• Monitoring applications and system health via alert monitoring tools and provide quick response to alerts escalations and all outages.
• Investigate and Resolve Technical errors.
• Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
• Document processes and procedures related to production support and devops tasks.
• Works with IT partners to automate and simplify software delivery processes.
• May be involved in maintenance of business systems and interface applications.

QUALIFICATIONS

• Bachelor degree in computer science or related field
• 5 years of experience in technology preferably supporting Investment and Investment Technology solutions.
• Knowledgeable in Cloud technologies, such as Amazon AWS and Microsoft Azure
• Experience, but not proficiency, in: Python, RDBMS/SQL, and general scripting technologies.
• Ability to understand highly complex systems and data flows.
• Understanding of markets, asset management/asset classes, and related accounting flows is preferred.
• Demonstrated analysis and communication skills, able to resolve technology and business problems.
• Demonstrated ability to work well with cross-functional groups.