Ozark Home Health is seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator / Receptionist.

As an Intake Coordinator, you will be responsible for managing the intake process for our home health patients, ensuring accurate and timely completion of paperwork, and providing exceptional customer service.

Duties : - Greets and communicates effectively on the telephone with patients, families and staff. Forwards calls to appropriate personnel, or takes detailed messages if staff member is unavailable for all three companies.

• Collect and verify patient information, including insurance verification, medical history, and physician orders - Coordinates with interdisciplinary team - Answer phone calls and respond to inquiries from patients, families, physician offices, and all other referral sources on services provided by the agency.
• Maintains a working knowledge of contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintain confidentiality of patient records in compliance with HIPAA regulations - Assist with medical record management, including filing, scanning, and organizing documents - Collaborate with the billing department to ensure accurate insurance verification.
• Coordinate referrals to specialists or other healthcare providers as needed - Provide administrative support as required Qualifications : High school graduate1-2 years experience in a Medical Office or Business Office preferredMust be computer literate and able maintain simple records in English.

Must have a criminal background check. Risk of Exposure to Bloodborne Pathogens : Limited

Last updated : 2024-05-23