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Do you thrive on overcoming challenges and helping others? Do you want to join a global leader in innovative technology solutions? If so, join Buhler in Plymouth, MN as a full-time Remote Technical Support Engineer!
We're hiring someone who can solve complex computer problems and walk clients through implementing the proper solutions. This is a great opportunity to sharpen your skills while earning competitive pay. We also offer these fantastic benefits:
Advance your tech support career and become an essential part of our clients' satisfaction!
WHAT TO EXPECT
As a Remote Technical Support Engineer, you log into our Customer Operations Center (COPC) and provide high-quality technical assistance. This role keeps you on your toes as you interact with clients and tackle various computer issues. With your troubleshooting expertise, you diagnose and solve problems with computer software and hardware.
You effectively use our ticketing system to manage tasks. Proactively, you observe our data analytics dashboard to identify early system warnings and promptly resolve issues. Communication and collaboration are key, and you work with our service team to repair or replace technology.
REMOTE TECHNICAL SUPPORT ENGINEER REQUIREMENTS
Preferred criteria
OUR MISSION
Buhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. Two billion people each day enjoy foods produced on Bühler equipment, and one billion people travel in vehicles manufactured with parts produced with our machinery. Having this global relevance, we are in a unique position to turn today's global challenges into sustainable and good business.
At Buhler, our employees are empowered to show initiative and take responsibility. In our family-oriented company, personal success goes hand in hand with shared success, which is why we foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. When you join our team, you get access to personal development opportunities and exceptional benefits to encourage you to make a difference in the lives of our customers.
Exciting technology challenges await as our Remote Technical Support Engineer! Apply today!
Full Time
Durable Manufacturing
$83k-106k (estimate)
05/31/2024
05/29/2029
buhlergroup.com
PLYMOUTH, MN
7,500 - 15,000
2020
ANDY SHARPE
$200M - $500M
Durable Manufacturing
The job skills required for Remote Technical Support Engineer include Technical Support, Troubleshooting, Customer Service, Problem Solving, Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Remote Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Technical Support Engineer. You can explore the career advancement for a Remote Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.