Base Salary Range $20.99 - $26.24 - $31.49 hourly At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy As part of our team youll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. Position Overview Heritage Bank has an exciting opportunity to join our organization We are seeking anIT Support Tech at our Burlington Administrative Center in Burlington, WA. The IT support techis responsible for providing first line Tier 1 and 2 level support to end user requests related to desktop configurations, applications, email, internet access and peripherals. Additional responsibilities will include basic troubleshooting of hardware and software issues. This position is Full Time, typical schedule is Monday through Friday, 8:30a.m. to 5:30p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully on-site in Burlington, WA. The successful candidate will: Respond to incoming service requests from users contacting the IT Help Desk. Ensure requests are attended to in the prescribed timeframe and escalation of issues is timely and efficient. Assist in the maintenance of Active Directory and Application Accounts for end users as directed by documented procedures and policies. Provide frontline technical support and education to on-site and remote employees by diagnosing and resolving basic software, hardware, mobile application, and telephone system issues. Become familiar with IT departmental procedures and policies. Recommend changes to procedures to improve processes and efficiency. Work within a structured Change Control environment. Perform a variety of basic technical tasks in the diagnosis, repair and maintenance of computers, peripherals, and equipment. Track issues and solutions, including proper updating of internal knowledge base, by utilizing the current help desk software and remote desktop support software. May install printers, copiers, scanners and peripheral equipment at branch or department locations, as requested and needed. Assist in the creation of training material drafts for end-user frequently asked questions and knowledge base articles, as requested. Gain working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understand and comply with all policies, procedures, standards, and guidance relevant to assigned job responsibilities. Assist with recording and maintaining inventory of hardware, software, peripheral network devices and licensing using current systems management software as needed. Requirements: Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization. Excellent business communication skills to effectively document results, instructions, and recommendations, with demonstrated ability to effectively communicate basic technical information verbally and in writing to non-technical personnel, and the ability to read, write, speak, and understand English well. Working knowledge of various basic troubleshooting tools and techniques. Ability to identify and resolve basic computer system malfunctions and operations problems in a timely, accurate, and effective manner; with the ability to reason and analyze logical steps. Knowledge of computer network security systems, procedures, techniques and applications. Strong organizational, time management, and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently, ensuring that priorities are set and commitments and deadlines are met at the direction of supervisors. Demonstrated problem-solving skills with a high level of initiative and attention to detail and a strong focus on accuracy. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. Unquestionable integrity in handling sensitive and confidential information required. Flexible with and accepting of change in a fast paced sometimes unstructured environment. Proficient use of MS Office products (Word, Excel, Outlook), and retrieval of data, with the ability to adapt to, support and learn new technologies quickly. Education/Experience: High School Diploma or equivalent - required. Associates Degree in Computer Sciences or Certificate from an IT vocational program preferred. 1 year of recent relevant work experience in an IT support role, to include system configuration, setup, troubleshooting and user support required. IT certifications and/or accreditations highly desired. Equivalent combination of education and comparable work experience may be considered. Work Environment: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, which may require assisting at other locations, or remotely, as needed. Physical Demands: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Work requires almost exclusive time spent using a telephone and computer; in the course of performing this position spends time writing, typing, speaking, listening, seeing (such as close, color and peripheral vision, depth perception and adjusted focus). Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials, install equipment or wiring in confined spaces. Occasional lifting up to 75 lbs. (e.g., files, boxes, equipment). Travel Time:Willingness to travel to other Bank locations and meeting sites which may include overnight travel availability when needed; valid drivers license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents the min, mid and max of Heritage Banks salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Banks total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. mon