**Job Posting End Date**

06-15-2024

Please note the job posting will close on the day before the posting end date

**Job Summary**

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

This is posted as a Hyrid position - the person selected must report to the Shreveport - Travis Street location a minimum of 3 days per week.

Selected candidate may have to travel with the Swepco area to provide support during STORM response.

**Job Description**

**ADMINISTRATIVE ASSISTANT**

**ESSENTIAL JOB FUNCTIONS are listed below:**

Major responsibilities: under immediate supervision, perform basic, routine administrative duties, following well defined, standard procedures, assist with document processing, assist in compiling special reports and request information from other areas, assist in filing and retrieval of information in both hard copy and electronic formats, answer telephone, take messages, communicate via electronic mail as necessary, receive and distribute incoming and outgoing mail, use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information, operate a wide variety of electronic and mechanical office equipment.

Communication and interpersonal skills: listens to and understands written and verbal instruction, communicates effectively with co-workers and other employees and/or customers outside work area, answers phone calls clearly and with a friendly, helpful tone, records messages accurately with appropriate information, works effectively and productively with others, actively helps others with assignments as necessary to maintain department productivity.

Customer focus: answers customer questions but knows when appropriate to refer questions or issues to others, actively learns the function of the department and each employee responsibility to assist customers more effectively, exhibits concern and sensitivity to others.

Problem solving and initiative: applies basic education and training in job responsibilities and assignments; asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the basic, routine level.

**MINIMUM REQUIREMENTS:**

**Education requirements are listed below:**

High school or GED

**Work Experience requirement listed below:**

Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable

Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.

Displays good analytical and problem solving skills

Demonstrated proficiency with computers and the use of office oriented software products

**OTHER REQUIREMENTS:**

**This is posted as a Hyrid position - the person selected must report to the Shreveport - Travis Street location a minimum of 3 days per week.**

**Selected candidate may have to travel with the Swepco area to provide support during STORM response.**

Physical demand level is Sedentary

**ADMINISTRATIVE ASSISTANT SR.**

**ESSENTIAL JOB FUNCTIONS**

Major responsibilities: under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures; obtain, assemble and organize data for use by supervisor or others. establish and maintain filing and record keeping systems. answer customer or public inquiries and follow up on routine inquiries as required. maintain confidentiality of company matters and data as required.

Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means. works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.

Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service.

Problem solving and initiative: uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments. reviews, initiates and recommends corrective actions or improvements to administrative practices. informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.

**MINIMUM REQUIREMENTS**

High school graduate or GED. Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.

The minimum experience necessary for this position should include a total of 3 to 4 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate.

Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.

Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem solving skills. Demonstrated proficiency with computers and the use of office oriented software products.

**This is posted as a Hyrid position - the person selected must report to the Shreveport - Travis Street location a minimum of 3 days per week.**

**Selected candidate may have to travel with the Swepco area to provide support during STORM response.**

**Compensation Data**

**Compensation Grade:**

SP20-003

**Compensation Range:**

$21.07-26.34 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer?employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.