HOURS:

Monday - Thursday

7:30 AM - 6:00 PM

POSITION DESCRIPTION:

Medical Assistants perform a variety of patient care responsibilities including taking vital signs, recording patient complaints and histories, performing BH age-appropriate screenings, and patient education. ; Duties include assisting in the delivery of telehealth-psychiatric services for designated site. This position requires compliance with CommuniHealth Services’ (CHS) written standards, including the Compliance Plan and policies and procedures (including the Code of Conduct).

Essential Duties and Responsibilities:

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude these from the position if the work is similar, related, or is a logical assignment to the position.

1. Functions within the scope of their approved competency skills checklist.

2. Triages (including telephone triage) and responds to patient communications within practice policy.

3. Gives injections as directed by the providers.

4. Draw/Collect lab as ordered by provider.

5. Documents, maintains, copies and scans pertinent information into the patient medical record.

6. Discards all medical waste in accordance with the clinic waste disposal policy and guidelines established by OSHA and EPA.

7. For Telehealth psychiatric appointments, reconcile medications, perform appropriate screenings for patients diagnosis, connect patient with provider via telehealth to complete visit.

8. Completes medication Prior Authorizations for psychiatrist and psychiatric nurse practitioners while being the liaison between BH provider, insurance, pharmacy, and the patient.

9. Refills non-controlled medications per providers standing orders.

10. Maintains strictest confidentiality and adheres to all HIPAA guidelines/regulations as well as compliance with HRSA regulations.

11. Treats staff, providers, visitors and patients with dignity and respect.

12. Completes required CHS training, maintains compliance with and knowledge of all CHS departmental, facility specific and system-wide policy and procedure, attends mandatory departmental meetings and/or trainings, and follows CHS Mission, Vision, and Values in the delivery of all services.

13. In addition to the outlined duties above, as a patient-centered medical home, the incumbent fulfills the principles and theories outlined in organizational policies including assisting navigating patients as needed through the health system, making appropriate referrals to case/care management, communicating with the healthcare team to address patient/family/caregiver specific needs, etc.

14. This position may require work beyond normal working hours.

15. Performs all other duties as assigned.

Education:

1. High School Diploma or GED

2. Medical Assistant Training, preferred but not required

3. Phlebotomy experience

4. Life Support Training

Skills/Experience:

1. Must be able to read, write, and speak the English language in an understandable manner.

2. Preferred one (1) year experience of medical clinic experience.

3. Knowledge of medical business office procedures.

4. Ability to establish rapport and maintain effective working relationship with patients, employees and the public.

5. Ability to perform well- organized and detail-oriented work while maintaining privacy in all aspects of the job.

6. Competence to gather information such as vital signs, weight, changes in medical history including medications, and utilize BH screenings and interpret results of those screenings during each BH appointment.

7. Ability to facilitate a connection with telehealth prescriber via teleconferencing and support communication of needed information to and from the prescriber for BH patients.

Environmental/Working Conditions:

1. Works in a well-lighted/ventilated office area of the facility.

2. Is subject to frequent interruptions.

3. Is involved with personnel, patients, visitors, government agencies/personnel, etc., under all conditions/circumstances.

4. Is subject to hostile and emotionally upset personnel, patients, visitors, etc.

5. Is willing to work beyond normal working hours: weekends, holidays, and other shifts/positions as necessary.

6. Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession

7. Is subject to cuts, bruises, falls, burns from equipment, odors, etc., throughout the workday.

8. May be exposed to blood borne pathogens, infectious waste, diseases, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.

9. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Physical Demands:

1. Must be able to handle occasional lifting and pulling.

2. Must be able to move intermittently throughout the workday to other sites, if needed.

3. Must be able to function independently, have personal integrity, and the ability to work effectively with patients, personnel, and support agencies.

4. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Monroe, LA 71201: Relocate before starting work (Required)

Work Location: In person