Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on!
Action Inc. is seeking proactive and detail-oriented candidates to join our Administrative team as a full time Administrative Assistant at out Peabody location. Since 1965, Action Inc. has been dedicated to serving the Cape Ann community by offering resources aimed at enhancing lives, which include initiatives focused on energy conservation through weatherization, heating, and appliance management programs. Today, Action Inc.'s Energy division extends weatherization services to 31 out of 34 cities and towns within Essex County.
Summary: Under the supervision of the Administrative Supervisor, the Administrative Assistant facilitates the efficient operation of the Energy Department by performing a variety of clerical and administrative tasks, and by providing exceptional customer service to Action Inc.'s clients.
Schedule: Monday-Friday, 8:30-4:30 (35 hours/week)
Pay: $22.00-$25.00 (Hourly)
Benefits: Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year
Essential Duties And Responsibilities

• Process invoicing for vendor payments and National Grid production reporting.
• Customer intake & eligibility screening for Action Inc. and Statewide Energy Efficiency Services.
• Create Excel and Word documents that contain calculation formulas, mail merge, design, etc.
• Maintain electronic client files to ensure confidentiality, accuracy, and completion.
• Prepare data collection for reports as requested by program managers and directors.
• Assist in tracking of program data through various local and cloud-based project management systems.
• Coordinate with network partners to process client referrals between the market rate and income eligible sectors.
• Respond to phone calls and emails, communicating respectfully and productively.
• Attend and participate in departmental, organization-wide, and other meetings.
• Provide customer support throughout the process of energy efficiency measures delivery.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
• Manage schedules and calendars.
• Other duties as assigned.

Qualifications

• Three years office/administrative experience
• Proficiency in web-based project management systems, Microsoft suite, and Outlook preferred.
• Excellent computer skills
• Effective customer service skills
• Excellent written and verbal communication skills
• Detail-oriented and strong organizational skills
• Ability to comply with pre-employment background check and drug screen
• Second language desired

Physical Requirements

• Must be able to lift, move and carry up to 15 lbs.
• Prolonged period sitting at a desk and working on a computer