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TestEquity is Hiring a Customer Service Representative Near Worcester Twp, PA
Level
Experienced
Job Location
PA Worcester - Worcester, PA
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Summary position/purpose:
The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.
Essential Duties, Functions and/or Responsibilities:
- Handle incoming phone calls from our 800 numbers
- Assist customers with placing orders and providing quotes over the phone
- Assist in managing our shared customer support inbox by responding to customer inquiries
- Perform general account management to our smaller, unassigned accounts
- Provide order status to customers via phone or email
- Provide assistance to our customers via web chat
- Respond appropriately to customer requests for information
- Perform other duties and tasks as assigned
Education and/or Work Experience Requirements:
- High School Diploma or AA in business
- A minimum of 3-5 years of sales related customer service tasks and responsibilities
- Excellent communication both verbally and in writing
- Attention to detail
- Microsoft Office skills and knowledge (data entry)
- Prior experience utilizing an ERP system
- Sedentary Work - sitting for long periods of time
- Repetitive Motion - typing, phone dialing
- Pushing, pulling, grasping, reaching
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Summary
Full Time
$41k-52k (estimate)
05/31/2024
06/16/2024
testequity.com
TEWKSBURY, MA
200 - 500
1971
Private
RAY BELLAVANCE
$50M - $200M
Wholesale
Related Companies
About TestEquity
TestEquity is a distributor of electronic test and measurement equipment and maintenance, repair and operations tools.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
