ACE Hardware is a renowned retailer known for providing top-notch products and exceptional customer service. We take pride in our commitment to excellence and our dedication to meeting the needs of our customers. Join our team and be a part of a company that values teamwork, innovation, and a passion for helping others!

The Department Lead plays a pivotal role in ensuring the success of our store. As a Department Lead, you will oversee the operations of your assigned department, ensuring it meets company standards and exceeds customer expectations. You will serve as the go-to person for both customers and store staff, providing expert knowledge and assistance.

General Responsibilities:

• Greet and engage customers with a helpful attitude, providing assistance and guidance as needed.
• Maintain the operation and performance of assigned departments in line with company expectations.
• Oversee the work of Store Associates, ensuring their tasks are completed to company standards.
• Act as the manager on duty when assigned, handling customer inquiries and resolving issues effectively.
• Uphold policies and procedures related to store cleaning, product stocking, and merchandising.
• Contribute to store tasks and operational items as required by business needs.
• Complete ongoing trainings to enhance skills and knowledge.
• Support store services as needed and inspect employee execution as appropriate.
• Assist with Department Merchandising resets.
• Maintain any certifications required to the general function of the role.

Department Leads Enjoy:

• Starting hourly wage: $14.00.
• Opportunities for wage increases through training (up to $2.00).
• Career growth and advancement opportunities within the company.
• Generous employee discount on products carried in store.
• Flexible schedule with paid time off.
• Fun and casual work environment that values teamwork and collaboration.

Skills we value:

• Friendly and helpful demeanor with a commitment to meeting customer service standards.
• Strong organizational skills with the ability to complete tasks accurately and pay attention to detail.
• Effective communication skills with the ability to delegate tasks and follow-up to ensure completion.
• Ability to perform under pressure and handle challenging situations with professionalism.
• Desire to deliver helpfulness to customers and peers alike.
• Ability to provide instruction and guidance to both peers and reports.

If you are passionate about customer service, enjoy working in a dynamic environment, and possess the skills and qualities we're looking for, we encourage you to apply for the Department Lead position at ACE Hardware. Join our team and be a part of a company that values your contributions and offers opportunities for growth and development.

Apply now!
• Able to reliably report to scheduled shifts on time.
• Possess a positive attitude with the wiliness to help and be a team player.
• Good communication and problem-solving skills.
• Ability to interact with all types of people respectfully and politely.
• Able to hold others accountable and consistently reliable to others.
• Willingness to always enforce and follow all company standards and policies.
*While it is the intention of Skye Bridge to provide as consistent of a work schedule as possible it is also expected that employees are willing to be flexible within reason, as we always operate with a perspective of being flexible to accommodate schedules as the business allows.

**Ability to exert moderate, though not constant, physical effort - typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling.

***Must be able to stand and walk for extended periods of time. Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 40 lbs repeatedly throughout the shift. Requires the ability to move heavier objects with assistance.

***Bilingual (Spanish) verbal and written communication skills strongly valued

***Forklift Certification a plus