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So… we have built this rocketship. We call it Wolt. And we’re on a mission to make cities a better place to live with the help of technology. We started in 2014 in Finland, and with a customer-obsessed mindset, we have now reached 24 countries. We are best known for our food delivery platform, yet we are on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour. We’ve grown significantly in the last few years, and we’re just getting started.
We launched in Norway in 2018 and have since grown our national coverage to more than 30 cities in Norway, including Oslo, Trondheim, Bergen, Stavanger, Kristiansand and Tromsø to mention a few - with more more cities to come.
Our support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners, retail partners and courier partners all run smoothly. But it is not only about making things run smoothly - support is much bigger than that for us at Wolt. We really love to excite and delight our customers and see support as a key to a stellar customer journey and a way to our customers' hearts in the long run.
As our Customer and Partner Experience Manager you will lead 8-10 of our Norwegian Support Team Leads and inspire the high-quality standard of service that we provide to our customers and partners in Norway and Iceland. With their excellent management skills, our Customer Support Team Leads ensure that our Support Associates are running the operations between customers, restaurant partners and courier partners smoothly.
What you'll be doing
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea, Talent Acquisition Partner:
[email protected]Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!
Full Time
$83k-124k (estimate)
04/07/2024
06/05/2024
wolt.com
Helsinki
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