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We Energies, a subsidiary of WEC Energy Group, is seeking Part Time Customer Consultants at our Downtown Milwaukee campus and Pewaukee Care Center.
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time)
in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
The Part -Time Customer Consultant is responsible for:
Tentative Start Date: 08/05/2024
Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). Suggested Preparation: None.
Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills. Suggested Preparation: Review of the competencies and associated definitions (obtained from the posting or the HR Consultant listed on the posting). Practice answering questions about your experiences relating to the competencies.
End Date: 07/19/2024
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements
Part Time
$34k-43k (estimate)
06/12/2024
08/05/2024
mail.we
Racine, WI
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