POSITION SUMMARY IGEN, a division of U.S. Venture, is a fast-growing technology company and we’re growing our on-boarding team! We have developed solutions that function across numerous industries for data preparation, analysis and processing. Our team excels at thinking outside the box to design efficient yet robust tools bringing innovation to life.
As an Onboarding Specialist, you will be responsible for assisting external clients in the onboarding of technical systems, software, hardware or solutions.
JOB RESPONSIBILITIES
Defines and manages the scope of project life cycles
Automates Client’s business processes through internal software, SQL, and tools
Integrates large structured and unstructured datasets from external businesses into SQL Server
Develops data structures to collect, organize, cleanse, and standardize data
Solutions complex data integrity issues to align with audits, tax regulations and compliance
Demonstrates fundamental tax or accounting knowledge to enhance current and future business processes
Routinely interfaces with external client and internal teams to address, troubleshoot, and solution issues before, during, and after the onboarding process
Provides post-production training, analysis, and documentation to client
Provides post-production support of completed and past projects
Works cross-functional with internal business and technical teams to leverage expertise and enhance business decisions and operations
May be involved in pre-sale demonstrations, proof of concepts, or scoping of proposals
QUALIFICATIONS
2 years of customer onboarding or related customer-facing experience required
Prior experience working with SQL, including experience with queries, stored procedures, joins and functions
Associates or Bachelor’s degree in IT or relevant technical field preferred
Excellent written and verbal skills to communicate with internal teams and external clients
Ability to concisely communicates complicated IT concepts to non-technical end-users
Ability to provide efficient, timely, dependable, and courteous service to customers
Ability to comprehend and analyze data and documents
Strong organizational and analytical skills
Strong work ethic and capability to thrive alone and in a team environment
Ability to troubleshoot and resolve issues independently with little supervision
Innate willingness to learn
Able to apply technical expertise and experience to current processes and develop new ones
Able to work on multiple different projects at a time
U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
Our company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 .