The Medical Scheduler provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Required Skills and Experience:

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2 years’ admin support in a medical environment
• Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products including:
• Google Documents
• Word
• Excel

Essential Functions/Responsibilities (other duties may be assigned):

• Welcome patients upon arrival; answers questions and concerns.
• Schedules appointments
• Authorizations: obtaining DME authorizations for commercial patients (orthotics, diabetic shoes, various custom AFO braces, etc.)
• Yearly diabetic phone call reminders
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor’s schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Check next day charts for insurance eligibility and necessary referrals
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Get authorizations and approvals for orthotics and diabetic shoes

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

USFAS