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Vanderlande is Hiring a Director of Service Operations East Coast of the USA and Canada Near Marietta, GA
Director of Service Operations East Coast of the USA and Canada
Job DescriptionBackgroundVanderlande Design, builds, operates and maintains Airport, Parcel, and Warehouse material handling systems. Our Service proposition focuses on supporting our customers in operations, maintenance and IT activities throughout the lifecycle of their systems. Our mission is to keep customers’ systems fit for purpose, as well as supporting customers to improve their competitive position, supported by technical and logistic solutions offered by Vanderlande. The team’s main goals are to operate and maintain the system, optimize daily operations and keep the system fit for future, as well as securing future business, develop strategic, long-term relationships at multiple levels with our customer.
Key responsibilities
- Responsible for the overall operational and financial performance of the North American Service Sites on the East Coast of US and Canada for the Vanderlande Airport, Parcel, And warehouse business .
- Deliver outstanding services to our customers to improve their competitive position throughout the lifecycle
- Execution of our comprehensive service contract in adherence to global standards and best practices
- Lead, mentor and coach the teams
- Subcontractor management based on defined SLAs and governance structure in collaboration with the procurement team
- Business partner, at executive level, of the customer organization
- Responsible for operational SLA and KPI, financial and HSE performance
- Driving strategic resource planning and team development
- Identification of crucial positions, talents/ hidden gems and solving gaps in organizational set-up
- Performance and talent management and succession planning ensuring business continuity
- Strengthen team capabilities related to technical skills, soft skills and leadership
- Building a diverse and inclusive team
- Build a high-performing team and continuous improvement culture
- Nurture a working culture based on the Vanderlande values
- performance management and data-driven analysis and decision making ways of working
- Utilizing global support effectively and encourage peer coaching
- Define and implement a regional roadmap based on the set strategic priorities for North America
- Closely collaborate with other business functions
- Promote teamwork between Sales, Project Execution, Operations, and support units.
- BS Degree in Engineering or technical training in Maintenance Management
- Minimum 10 years of experience with Maintenance Management in the industrial/facilities industry.
- Experience managing multiple sites and site managers.
- Experience overseeing financials/budgets.
- Must be willing and able to travel 50%
- Masters in Engineering or Business.
- Exposure to European and American cultures is a plus.
- Strong leadership, coaching, facilitation, and conflict resolution skills.
- Financial and analytical skills applied to pricing and project execution.
- Excellent interpersonal, verbal, and written communication skills.
- Competent customer-oriented professional who can multi-task and oversee multiple geographic locations.
- Ability to anticipate customer and team needs and act accordingly.
- Proactive, motivated, and professional.
- Ability to adapt to a fast paced, technical, entrepreneurial, and international work environment.
Job Summary
Full Time
Business Services
$159k-209k (estimate)
05/24/2024
06/10/2024
vanderlande.com
ACWORTH, GA
3,000 - 7,500
1949
<$5M
Business Services
Related Companies
About Vanderlande
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlandes baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the worlds top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the worlds leading parcel companies. In addition, many of the largest global e-commerce pl ...
ayers and retailers have confidence in Vanderlandes efficient and reliable solutions. The company focuses on the optimisation of its customers business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlandes extensive portfolio of integrated solutions innovative systems, intelligent software and life-cycle services results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
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