Description

About Us:

Meadow Lake Resort is looking to add to our great team. Meadow Lake offers a mix of lodging including 24 hotel rooms and 114 Condo units totaling 194 total units across the property. The resort has much to offer our guests including an 18-hole golf course, onsite restaurant, multiple pools, and hot tubs along with a fitness center. Meadow Lake is looking to add team members to one of the premier properties in Northwest Montana.

Summary:

We are seeking to hire a talented Hospitality Operations Manager to join our team. If you are hard-working and dedicated, Meadow Lake is a perfect place to grow your career. This is the opportunity you have been looking for!

Essential Duties and Responsibilities:

Front Desk

• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top quality customer service
• Act as liaison between the General Manager, AGM, FD Manager and hourly staff
• Answer phone inquiries, direct calls, and provide basic information
• Act as Manager on Duty, while GM and AGM are not at property

Bar & Grille

• Lead the F&B team to work collaboratively to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Manage and develop direct reports towards individual growth and quality standards of excellence
• Ensure consistent, thorough, and timely communication to subordinates, peers, managers, customer, and vendors
• Understand and implement all policies, procedures, standards, specifications, guidelines, and training programs
• Ensure that all food and products are consistently prepared and served according to the property’s standards
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurant’s accounting policies and procedures
• Fill in where needed to ensure the guest experience is never compromised as a result of operational challenges
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
• Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, standards, and procedures
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests
• All other duties as assigned

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based solely on the individual’s qualifications and ability to perform the work. An application must be completed for each position applied for. Qualified and interested individuals may submit their applications to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties, and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements, and skills you may be asked to perform during your employment at Vacatia. Further, the job description does not guarantee that you will perform any or all of these duties.