Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are seeking a talented IT Support Professional that is eager to support our business through technology. If you enjoy automation, process improvement, and have a technical aptitude, this is the position for you. 

As the NetSuite Business Analyst, you will be the subject matter expert for our NetSuite instance. Focus on process improvement, automation, and efficiency will be key to this role. You will use your technical aptitude to build innovative solutions to suite business needs within NetSuite and consult with our business units on how to best leverage NetSuite to improve their processes. You will work alongside the Director of Technology to extend and integrate NetSuite with other systems and platforms to expand the function of our NetSuite data. Project and task management will be needed to prioritize multiple requests and deliver results with clear expectations. 

This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large. 
 
POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO: 

• Serve as the subject matter expert for the ERP/CRM system (NetSuite) and the main point of contact with the ERP (Enterprise Resource Planning) system provider on modifications and bug reporting. 
• Manage and prioritize projects that improve efficiency and capabilities of our NetSuite system. 
• Interact with internal and external IT customers to ensure continuous customer satisfaction and provide support. 
• Assess, recommend, and implement changes that will improve the user experience in NetSuite. 
• Build, maintain and work with department heads to create reports within Oracle NetSuite. 
• Work with department stakeholders to identify business requirements and produce UAT plans to validate functionality of new features.
• Access, Build, and implement NetSuite processes for departments. 
• Support and create NetSuite integrations with other systems in the business where needed. 
• Develop custom scripts or workflows to automate processes within NetSuite, if necessary. 
• Monitor NetSuite system performance, and work with the provider to resolve any issues that affect system availability and performance. 
• Provide strategic guidance on NetSuite best practices and optimization. 
• Create data governance policies and strategies for data stored in NetSuite. 
• Document process flows in NetSuite and train end users on how to use NetSuite through recorded videos, documentation, and live trainings. 
• Audit and maintain NetSuite licensing with agency of record. 

YOU HAVE: 

• 4 years of experience in systems analyst or administrator roles supporting NetSuite ERP systems 
• Strong ability to work through tough problems independently and recommend solutions 
• Familiarity with NetSuite SuiteScript, SuiteFlow, SuiteBuilder, and SuiteAnalytics 
• Strong understanding of financial processes 
• Familiarity with database architecture and data security 
• Experience with project management methodologies and processes 
• You believe in the importance of hospitality and customer service, recognizing that customers are all around 
• You have a positive, solution-oriented attitude and always ask "How can I help?” 
• You exude fun and flexibility while contributing to the overall success of your Team 
• Confidence in your problem-solving abilities, and the ability to exercise great judgement with decision-making in a timely manner 
• Strong teamwork skills and the ability to delegate tasks to others, as necessary 
• Excellent communication skills – verbal & written 
• Expert attention to detail, efficiency and works with a sense of urgency 
• Takes initiative to continuously improve processes and is solution oriented 

TREK TRAVEL OFFERS: 

• A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued. 
• Competitive health care
• Dental and vision insurance
• Flexible Spending Accounts (FSA)
• Short Term/Long Term Disability 
• Life Insurance
• 401(k) with company match 
• Competitive Paid Time Off and Volunteer Time Off package 
• Paid Holidays
• Reward program for sustainable commuting to the office 
• Employee discounts and outdoor industry discounts

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time exempt position that reports to our Director of Technology and is eligible for Trek Travel’s competitive benefits package. This position is flexible and can be remote or in-person at our office located in Madison, Wisconsin. Interest in the active travel industry is beneficial, but not necessary. 

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!