The role of Housekeeping Manager is responsible for leading the housekeeping team while ensuring we meet and exceed the expectations of Hilton. This position is responsible for establishing the workflows of the housekeeping team, constructing standard procedures and quality control plans, and maintaining strong relations with vendors/ suppliers. This position is vital for the success of smooth operations amongst the team.

• Assign duties to members of staff
• Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
• Develop minimum standards for prospective members of his department and minimum standards for rating the work
• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
• Responsible for ensuring dirty laundries are timelessly and appropriately cleaned
• Order supplies for the housekeeping department
• Ensure efficient use of departmental resources
• Direct all housekeeping activities
• Maintain good relationship with customers and/or clients and suppliers of housekeeping items
• Maintain good relationship with managers of other units in the organization
• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
• Scheduling staff shifts and organizing replacements as required
• Investigating and addressing complaints regarding poor housekeeping service
• Providing training to the housekeeping staff
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals
• Performing various cleaning duties in instances of staff shortages
• Ensure the housekeeping team abides to safety regulations and St. Joe policies
• Ensure the expectations of Forbes are met & exceeded through daily operations
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Proven housekeeping/hospitality experience
• Bachelor’s degree in hospitality or a related field preferred but not required
• At least 3 years’ experience in a previous, managerial housekeeping role

Knowledge, Skills, & Abilities:

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Ability to lead a team effectively and efficiently
• Advanced knowledge of housekeeping operations
• Ability to retain and enforce safety procedures
• Advanced knowledge of cleaning operations
• Advanced knowledge of sanitation operations
• Ability to solve conflicts individually
• Good communication skills are an asset
• Good organizational skills
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Exceptional time management skills
• Ability to be proactive in carrying out and overseeing the completion of assigned duties
• Ability to operate Microsoft Word proficiently
• Ability to solve complex problems
• Ability to efficiently manage resources
• Extensive knowledge of operating housekeeping equipment