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Strategic Operational Solutions is Hiring a Help Desk Specialist Near Orlando, FL
Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for a Help Desk Specialist to join our growing team. We are part of a dynamic and innovative team specializing in advanced technology solutions for both government and commercial sectors. We are seeking a highly skilled and motivated Help Desk Technician with an active Secret Security Clearance to join our team in Orlando, Florida. This is an exciting opportunity to contribute to cutting-edge projects while ensuring the security and efficiency of our systems.
Job Description:
The Specialist shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. The most qualified candidate will provide trouble call resolution in a knowledgeable, friendly, and professional manner.
Responsibilities:
- Meet established service level metrics for call response, technical support, and customer service
- Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented
- Resolve trouble calls; in person at the help desk, over phone, and/or through email
- Analyze and resolve trouble tickets utilizing tools such as remote desktop
- Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual
- Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
- Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required
- Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
- Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities.
Education, Experience, and Security Requirements:
- Active DoD Secret Security Clearance is mandatory
- A Certification
Must Be Willing to Work Onsite
Job Summary
Full Time
$57k-72k (estimate)
05/23/2024
07/22/2024
strategicsos.com
BOISE, ID
50 - 100
Private
PATRICIA LEONARD
$10M - $50M
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The job skills required for Help Desk Specialist include Help Desk, Customer Service, Service Desk, Technical Support, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
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Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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