Office Manager - Priority 1 Urgent Care

Priority 1 Urgent Care is seeking a highly motivated and talented individual to join our team, to play a key role in ensuring the smooth operation and growth of our urgent care practice.

About Us

Priority 1 Urgent Care is an independently owned and operated care medical practice, committed to delivering high quality on-demand acute medical services to New York’s Capital Region. We pride ourselves on our comprehensive patient-centered approach to urgent care medicine, always striving to provide the best in compassionate and efficient service to our patients.

Position Overview

The Office Manager is at the forefront of our daily operations, overseeing the administrative aspects of the practice. You will manage our registration and clinical team, routinely collaborating with our management team and other medical professionals to ensure the daily delivery of excellent urgent care medicine.

Responsibilities

➢ Supervise and lead the front desk staff, overseeing front desk activities and ensuring excellent customer service.

➢ Provide calendar management for administrative and clinical staff, coordinate and schedule meetings, appointments, and events.

➢ Answer telephone calls and ensure proper telephone etiquette is followed by team members.

➢ Supervise and provide guidance to office staff.

➢ Develop and implement relevant training for administrative and clinical team members.

➢ Ensure efficient patient flow to minimize customer wait time.

➢ Coordinate basic billing and coding processes with the central billing office, the revenue cycle management team, and the electronic health records (EHR) system.

➢ Be responsible for all aspects of physician credentialing.

➢ Manage office operations, including relevant patient billing and record keeping, to facilitate accurate and timely reimbursement.

➢ Help with in-house management of the EHR system and maintain patient information compliance.

➢ Interface with IT, telecom, and business machine vendors as needed.

➢ Oversee office supply and medical materials inventory, coordinating purchasing and restocking and ensuring efficient use of office resources and supplies.

➢ Maintain and organize office files and documents.

➢ Work with Human Resources staff to implement and maintain office policies and procedures to enhance operational efficiency.

➢ Oversee employee hiring and termination procedures.

➢ Work with other management team members to prepare and analyze key performance metrics.

➢ Handle consumer inquiries, concerns, and feedback to ensure an overall positive experience for patients and staff members.

➢ Work collaboratively with staff members to maintain a clean, comfortable, welcoming, and organized patient care environment.

Qualifications

➢ High School Diploma or GED required, college coursework or degree in healthcare administration, business management, or a related field preferred.

➢ Proven experience in medical office management or a related role.

➢ Preference shown to those with

• Knowledge of medical billing, coding procedures, and insurance regulations.
• Familiarity with electronic health records (EHR) systems.
• Prior urgent care experience.

➢ Excellent organizational, leadership, and multitasking skills.

➢ Exceptional communication and interpersonal abilities.

➢ Problem-solving mindset and an ability to handle challenging situations.

➢ Proficiency in using office software (e.g., Microsoft Office Suite)

➢ Ability to effectively manage a team and efficiently delegate tasks

➢ Familiarity with telephone system operation and typical office/business equipment.

Benefits

If you are a highly organized individual with excellent leadership skills and a passion for growing a dynamic team dedicated to building the area's best urgent care practice, you are encouraged to apply and join us in our mission to provide easily accessible top-notch medical care to the community we serve. We offer competitive experience-based compensation.

Apply

Apply now by submitting your resume with cover letter detailing your relevant experience, and stating why you're the ideal candidate for this role. To apply, please email your information to hr@priority1urgentcare.com.

Priority 1 Urgent Care is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office

Ability to Relocate:

• Guilderland, NY 12084: Relocate before starting work (Required)

Work Location: In person