Mission Statement:

`“We enhance the quality of life for all who suffer from Allergy, Asthma, and Immunology related illnesses. We assume the mantle of this responsibility with diligence, intellectual rigor, efficiency, and compassion.”

About the position:

Join us! Allergy West is hiring a Full-time 40 hour Patient Service Representative to join our growing team! Seeking experienced individuals with a background working in a medical facility or private practice. Reporting to the Practice Manager, this role serves as the first of contact between our patients and the practice supporting a large patient panel.

As a Patient Service Representative, you are charged with providing high quality customer service to our patients with a commitment to our values and mission.

ALLERGY WEST PAYS EMPLOYEES WEEKLY!

Responsibilities:

• As a Patient Services Representative you assist patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out
• Customer service and patient satisfaction are key initiatives in this role
• Collect insurance copayments, patient balances, and explain insurance benefits
• Redirects calls as appropriate to meet patient needs
• Acts as liaison between patient, providers, billing, medical records, and management staff to ensure optimal patient service delivery
• Provides accurate information and guidance and attends to patient questions
• Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities
• Processes confidential personal health information in accordance with FHCW HIPPA policies and procedures
• Maintain the presentation of the waiting areas
• Some evening shifts required/no weekends

Qualifications:

• High School / GED required; Associates degree is a bonus
• Medical background is a MUST
• EMR experience required
• EPIC experience is a plus
• Excellent Customer Service skills
• Professional phone and in-person presence
• Must have strong interpersonal and oral-communication skills
• Ready to be part of a patient-centric team
• Strong Problem-solving skills
• Attention to detail a must
• Collaborative
• Ability to multitask
• Have an eagerness to learn and grow
• Adaptable with a willingness to be flexible in the development of new methods of health service delivery

*Must be able to pass a comprehensive CORI background screening

Please visit our website at: www.allergywest.com

At Pediatrics West and Allergy West, we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and teammates without regard to race, color, sex, religion, sexual orientation, national origin, age, disability, marital status, gender expression, genetic information, pregnancy, military and veteran status or any other protected characteristic as outlined by federal, state, or local laws. Pediatrics West and Allergy West prohibits discrimination and harassment of any kind and believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Job Types: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Some evenings

Work Location: In person

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Extended hours
• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person