The Old Town School of Folk Music is seeking friendly and detailed part-time Customer Service Associates for Lincoln Square and Armitage locations. Must be available to work evening and weekend hours.

Responsibilities include registering students, selling tickets to shows, answering phone calls, and providing information to visitors. Customer Service Associates are frequently the first point of contact with whom students, guests and visitors interact.

Applicants must be responsive, articulate, and willing to pitch in where needed. Three years of customer service experience and proficient computer skills are required. Bilingual Spanish skills are highly desired. The ability to play at least one instrument at an intermediate level is strongly preferred. The capacity to communicate effectively with diplomacy and tact is essential. Problem solving skills and sound judgment are critical as well as well. Must be able to work independently and be accurate when performing transactions (i.e. cash handling, registrations, etc.). An interest in art, dance, theatre, and education is helpful.

Discounts at the school and some voluntary benefits are available for part-time employees.

About Old Town School of Folk Music

Chicago's Old Town School of Folk Music (“OTSFM”) is the largest community school of the arts in the U.S. and a non-profit organization committed to celebrating American music and global cultures. Founded in 1957, Old Town School provides a wide range of music, dance, and arts courses to people of all ages, abilities, and backgrounds. Whatever one's interest, Old Town School provides broad access to more than 700 weekly class offerings, a broad array of private lessons, and over 400 concerts and community events per year.

Old Town School of Folk Music opened its Lincoln Square facility in 1998 and expanded in 2012. The Old Town School operates two campuses located in Chicago's Lincoln Square and Lincoln Park neighborhoods that include world-class concert halls, classrooms, an award-winning music store, and a music resource center. Online classes were introduced in 2020 and students from nearly every state and a dozen countries participated over the course of the pandemic. Children's classes are also held at several suburban satellite locations. More information is available at oldtownschool.org

Equal Employment Opportunity

OTSFM is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. OTS strives to be an inclusive and equitable organization that is reflective of the diversity of the city of Chicago. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This is critical to our success as a community focused organization.