About the Role:
Location: Saginaw, Michigan (Hybrid)
Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!
As a Disposition Coordinator (DC) at Morley, youll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.
Hybrid Schedule
This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. Youll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.
What Can I Expect?
Its doable and you learn as you go: If youre new to automotive customer service, no worries! Heres what one associate does to understand vehicle issues she encounters in her work as a DC: https://insde.co/vmtc
We make sure you have the tools you need to be able to do your job right and be connected with your team.
Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
What You'll Do
Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
Handle both inbound and outbound communications (phone, email, mail)
Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
Expedite and track case handling through documentation systems
Meet required metrics
Handle multiple cases simultaneously within guidelines
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
Skills for Success:
Excellent multitasking, analytical and problem-solving skills
Microsoft Office skills
Eligibility Requirements
High school diploma or equivalent
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation:
Monday to Friday (no weekends!)
Primary shift: 8 a.m. - 5 p.m. Eastern time
Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
Able to work on site in Saginaw, Michigan, as needed
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
Why Morley?:
The value of your employment is more than your paycheck. Its the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance
Benefits to Make Your Life Easier
Teladoc: Free online access to doctors 24/7
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
Click here to view Morleys CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
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