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Mutual Security Credit Union is Hiring a Member Service Representative (bilingual preferred) - Danbury Near Danbury, CT
Major Responsibilities
- Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.
- Welcome members to the Credit Union and provide routine information concerning services in accordance with Credit Union policies. Direct members to the appropriate department for specific information and service.
- Provide members in person and by phone with services such as deposits, withdrawals, transfers, and balance information. Proactively educate members on utilizing available access channels (i.e., ATM, WEBLINE, Telephone and Mobile banking).
- Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e., Mortgage/MFS) where appropriate.
- Cross-sell all services of the Credit Union which benefit the member.
- Responsible for reaching sales goal targets as required.
- Balance vault, ATM, branch and all other end of day work.
- Open new accounts.
- Participate in various community functions to help promote the Credit Union’s branding and community roots
- Accurately maintain all items transacted, and balances to the daily MSR/Teller report and submit to accounting.
- Answer member inquiries on general information regarding all Credit Union services and assist members in resolving account discrepancies.
- Process payroll deductions and file maintenance on general accounts.
- Maintain confidentiality of member accounts.
- For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.
- Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).
Position Requirements
- Requires the equivalent of a four-year high school education.
- 1 years’ sales/productivity experience.
- Cash Handling Experience.
- Basic mathematical skills required.
- Ability to type and use general office machines including computer terminals.
- Knowledge of MSR/Teller procedures, services for members, and credit union philosophy.
- Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
- Sitting the majority of the time.
- The ability to occasionally lift, push, pull or carry up to 10 pounds.
- Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
- The ability to meet deadlines and maintain accuracy.
- The ability to effectively interact with all personality types in stressful situations.
- Excellent ability to communicate effectively.
- Occasional travel required.
Job Summary
Full Time
Banking
$37k-45k (estimate)
05/30/2024
07/29/2024
mscu.net
SHELTON, CT
50 - 100
2001
WALTER WEIGLE
$10M - $50M
Banking
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About Mutual Security Credit Union
Originally founded in 1954, Mutual Security is now one of the largest state-chartered community-based credit unions in Connecticut. We are a not-for-profit, member owned financial institution, which allows us to return earnings to our memberowners in the form of higher rates on checking and savings accounts, and lower rates on loans and credit cards. Over the years, we have established a foundation built on one goal to create a safe, strong, and secure organization equipped with a full-line of innovative products and services designed to help our nearly 30,000 member-owners achieve financial ...
security. Mutual Security is open to everyone who lives, works, worships, or attends school in Fairfield, Litchfield, and New Haven Counties.
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