2 Jobs
Meals on Wheels of Central Maryland is Hiring a Routing Supervisor Near Baltimore, MD
Primary Responsibility And Duties
- Plans, directs, and monitors routing for all assigned facilities to ensure proper route coverage, ensuring all delivery routes are covered; communicates changes to necessary staff.
- Works with Client Engagement leadership to cyclically evaluate and adjust HDM route loading, balance, and geographic boundaries to ensure effective site operations and maximize volunteer impact and satisfaction.
- Establish weekly strategy, workflow and with Site Coordinators to review volunteer concerns regarding routing.
- Provide daily new client updates to HDM Supervisors and Central Distribution Team to ensure correct routing sequence and balance.
- Bi-Weekly evaluate route boundaries so that all routes are balanced using clients and mileage as metrics.
- Lead weekly meetings with Distribution and HDM teams to review routing and make recommendations for changes, as needed.
- Partner with the kitchen regarding pack and departure times to establish efficient routing between Central Distribution and Sites.
- Work closely with SVP, Operations to review driver's actual vs scheduled hours to maintain efficient delivery routing
- Serve as a backup for other HDM Supervisor when they are out on paid leave or illness.
- Seeks input from Site Supervisors and Site Coordinators proactively to design routes that are reasonable and create a positive MOWCM experience for the volunteers.
- Works collaboratively with Distribution, Volunteer Services, and Home Delivered Meal program staff to ensure resolution routing problems, and the continued support of excellent, prompt, responsive, services.
- Protects the confidentiality and integrity of Protected Health Information (PHI) according to Meals on Wheels' relevant policies and procedures, and views, alters, retrieves, and stores PHI using company-defined, secure methods consistent with the appropriate and required tasks.
- Attends and fully participates in all staff meetings and other meetings as required/directed.
- Assists with and attends special events held by Meals on Wheels of Central Maryland, as necessary.
- Upholds the vision, mission, and values of Meals on Wheels of Central Maryland.
- Other duties as requested by supervisor.
- Strong organizational skills.
- Capability to work in data bases and routing software; familiarity with ServTraker/CXM preferred
- Ability to read maps in manually and electronically.
- Understanding of both distribution and operations.
- Knowledge of basic social services principles, including the importance of procedures related to maintaining confidentiality; maintaining appropriate client and volunteer boundaries.
- Strong leadership skills with ability and determination to work independently as well as collaboratively to solve problems, seek solutions, and make decisions.
- Ability to work well with staff as well as volunteers.
- Ability to work effectively with individuals from a wide variety of ethnic, religious, and socio-economic backgrounds.
- Bachelor's degree, and/or 2-3 years related work experience.
- Current Maryland driver's license.
- Dependable licensed and insured vehicle.
Salary: $20.00 - $23.00 per hour
Job Summary
Full Time
Social & Legal Services
$76k-113k (estimate)
06/14/2024
07/12/2024
mealsonwheelsmd.org
BEL AIR, MD
50 - 100
1960
Private
ALLAN ROBINSON
<$5M
Social & Legal Services
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