Description

POSITION SUMMARY

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes membership, and programs, and maintains cleanliness and organization of the lobby area. Creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures with advocacy for diversity, equity, and inclusion (DEI). 

ESSENTIAL FUNCTIONS OF THE MEMBERSHIP SERVICES REPRESENTATIVE

• Creates an environment where all members, guests, and program participants feel welcomed and appreciated, while using a DEI lens.
• Provides excellent service to members, guests, and program participants in the facility, via email and on the phone, contributing to member retention.
• Communicates effectively face-to-face and on the phone, while giving tours, answering questions or concerns or engaging in relationship building with members and prospective members.
• Handles situations that may arise regarding membership status, facility usage, etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of all issues that may require further follow-up or that may arise again due to policy concerns.
• Provides accurate and concise information regarding memberships, programs, and Y related information. Remains current on programs, events, policies, and procedures.
• Enforces all YMCA policies including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly.
• Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use.
• Participates in staff meetings and/or related meetings.

BENEFITS

• FREE Membership to the Y
• Flexible schedules 20-28 hours per week
• Professional development opportunities
• 401a retirement plan with company match, plus option to contribute to a 403b retirement savings account.
• The opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community.

Requirements

 QUALIFICATIONS

• High School diploma
• Strong customer service, communication, computer, and problem-solving skills
• High level of confidence, patience, and attention to detail
• Ability to work with a diverse population, diffuse confrontational situations, and work in a fast-paced environment
• A willingness to commit to the mission of the YMCA
• CPR and First Aid certified
• Ability to serve as a positive role model to staff, program participants, parents, and members.
• Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk and hear. 
• The incumbent must also regularly lift and/or move 40 pounds while performing their job functions.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Acute hearing skills are required.

ABOUT US
The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause. 

Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests. While exemplifying the Y’s commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility and responding to all member and community inquiries in a timely manner.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.