Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Pulls and fills orders from stock
• Oversees process for ordering out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies all necessary parties when special ordered parts have been received
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts and replenishes assigned inventory daily
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Assists outside sales representatives with their order
• Receives payment from retail customers or obtains credit authorization
• Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice

Qualifications

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment

Last updated : 2024-05-06