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Iowa Diabetes is Hiring a Patient Care Navigator/Research Assistant Near Des Moines, IA
Position Summary
Help patients with diabetes in Iowa navigate the value Iowa Diabetes team can provide them through research, care, education and technology. Become a champion for the patients and help them solve their diabetes problems and have better health. Hours need to be flexible to include evenings and weekends to be able to reach our patients at the times that they are available.
Core Job Responsibilities
This is the expected job description but the employee may be asked to perform other duties assigned by the supervisor or company leadership.
Respond to calls from interested patients for our services in a timely manner. Guide the patient to services at IDR that would meet the needs of the patient through Research, clinic, education or technology. Contact potential patients and assist with scheduling and tracking appointments and entering notes/data in appropriate systems. Educate current and prospective patients on the benefits of the IDR portal and EMR connection. Assist with sign-ups and answer questions to ensure a continual growth and usage of the services offered.
Assist with study-related tasks as needed, including assisting with sensor device studies. Understand the study protocol so all study activities are completed correctly and concurrently. Document the study activities with accurate and complete data. Maintain adequate and accurate case histories for each study participant. Review the study protocols to capture all the supporting data to the study. Report all adverse experiences to the Investigator and sponsor. Enter the study data into the electronic case report forms in the required timelines and follow up on the queries in a timely manner. Complete study related training in a timely manner. Maintain awareness of all regulatory documents and ensure all required documents are completed real-time to ensure we are audit ready at all time. Maintain all required documentation in the study file. Use computer applications to enhance the efficiency of the workflow and study activities. Assist with performing quality assurance measures and other quality improvement opportunities as directed by the Leadership team.
Minimum Knowledge, Skills and Abilities Required
- General high school diploma or equivalent
- At least 1 year of work experience
- Knowledge of business English, spelling, arithmetic, modern office practices and procedures, standard office equipment
- Proficiency in Microsoft Office/Google Suite of products
Preferred Knowledge, Skills and Abilities
- Business to Business/Business to Consumer experience preferred
- Phone sales experience
- Understanding of diabetes and medical terminology
Physical, visual, intellectual requirements and workplace conditions can be found in the job appendix.
Apply if You…
Want to Grow Professionally
We are a fast-paced organization with multiple ongoing projects at any given time. We value employees with a high degree of autonomy who like to take initiative with their work and are flexible to take on new tasks and projects frequently. Your work here will help you gain valuable long-term skills such as multi-tasking and prioritization to ensure success in future positions too.
Want to Serve Patients in Unique Ways
At Iowa Diabetes, we are focused on delivering exceptional care to our patients at our research center, clinic, and through our education programs. If you are patient-centered in your work approach and want to be a part of a passionate team, this could be the place for you.
Have Great Communication Skills
We are looking for employees who are skilled at communicating with other members of our team as well as patients. Whether it be writing proposals for collaborating with other organizations or presenting projects to other team members, great communication is a key factor in enabling us to operate at full steam.
Want Comprehensive Benefits
At Iowa Diabetes we offer our employees value-adding benefits such as: 1) 401(k) 2) 401(k) matching 3) Dental Insurance 4) Employee assistance program 5) Flexible schedule 6) Flexible spending account 7) Health insurance 8) Life insurance 9) Paid time off 10) Vision insurance
Job Summary
Full Time
$40k-52k (estimate)
05/06/2024
07/05/2024
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