At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Minimum Knowledge and Experience:

• Bachelor’s degree Business Management or Human Resources required.
• 3-5 years of related experience in the field of Diversity & Inclusion or Human Resources
• Demonstrated capability to represent Keolis as a credible ambassador to regulatory bodies, the client, and senior stakeholders.
• Experience in the public transport sector understanding the operational capacity to assess and understand functionality of the business.
• Ability to influence wider organizational culture through systemic, sustainable approaches.

Skills:

• Must be able to communicate successfully in writing and verbally with a variety of disciplines and levels, with both internal and external staff.
• Extensive familiarity with EEO related discrimination and harassment laws and policies.
• Ability to influence wider organizational culture through systemic, sustainable approaches.
• Key personal traits: forward thinking, proactive, resilient, sound judgement, innovative where required, driven by a relentless pursuit of excellence.
• Excellent written, verbal, communication, interpersonal, and presentational skills
• Attention to detail and adherence to confidentiality requirements.
• Flexibility in executing responsibilities. Ability to think globally, strategically, and objectively and experience developing and implementing large scale projects and change initiatives.

Key Accountabilities (Essential Job Duties):

Policies & Procedures:

• Maintains a thorough working knowledge of all KCS policies, identifies and makes appropriate referrals for any misconduct discovered during an investigation to other areas and departments.
• Works closely with Labor Relations, Human Resources, outside Counsel or internal KCS Counsel as needed on external (MCAD, EEOC) discrimination investigations and resolutions.
• Manages Title VII investigations from start to finish – appropriately addressing employee concerns, maintaining confidentiality, partnering with key stakeholders as necessary, preparing corresponding reports, and closing matters out with involved parties.
• Manages the Reasonable Accommodation Program for medical and religious accommodations in accordance with applicable policies and procedures.

Diversity, Inclusion, & Belonging Programming:

• Partners with key stakeholders to design and implement internal programming efforts that aim to foster a more inclusive environment for all employees, including Inclusion & Engagement Committees, Affinity Groups, and speaker series.
• Conducts a variety of organizational studies, recommending modifications to policies and procedures as appropriate to improve diversity and inclusion efforts while remaining in compliance with civil rights laws.
• Partners with the Recruitment Team to continuously foster a more inclusive working environment reflective of the communities that we serve.

Compliance Programming:

• Is an internal SME on Title VII and ADA related matters, providing guidance and technical advice to management on all employee and applicant accessibility related codes, regulations, and best practices.
• Sits on various internal committees to provide advice, counsel and feedback on leave administration, disciplinary, union-related, and managerial issues.
• Establishes and maintains the confidence and support of staff at all levels to advance diversity and inclusion efforts and civil rights compliance; influences culture change by serving as an advocate and resource.

Other:

• Completes other duties as assigned.

Working Conditions (including Physical Demands):

• Hybrid role, in office a minimum of 2 days per week.
• Work outside of normal office hours may be required.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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