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Hoskinson Biotechnology, Inc. is Hiring a Patient Support Representative - Medical Assistant Near Gillette, WY
Supervisory Responsibilities:
- None
Duties/ Responsibilities:
- Deliver outstanding customer service to patients through inbound and outbound calls, addressing their inquiries, concerns, and requests in a professional and empathetic manner.
- Assist patients in scheduling appointments with healthcare providers, ensuring accuracy and efficiency in booking appointments based on availability and patient preferences.
- Educate patients on clinic procedures, services offered, insurance coverage, and any necessary pre-appointment instructions to ensure a smooth and seamless experience.
- Listen attentively to patient concerns and proactively work to resolve issues, escalating complex matters to appropriate personnel when necessary to ensure prompt resolution.
- Accurately input patient information, appointment details, and interactions into the clinic's database system, maintaining thorough and organized records for future reference.
- Conduct follow-up calls with patients to gather feedback on their experience, address any outstanding concerns, and ensure patient satisfaction with the services received.
- Collaborate effectively with other members of the clinic staff, including healthcare providers, administrative personnel, and other support staff, to coordinate patient care and support efforts.
- Ensure compliance with all relevant healthcare regulations, patient privacy laws (HIPAA), and clinic policies and procedures in handling patient information and interactions.
- Other duties as assigned
Education/Certifications/Licenses
Required
- High school diploma or equivalent.
- CMA certification through an accredited certified medical assistant program required
Experience
- 3 years of medical assistant experience required
- Call center experience is a plus.
Required Skills/Abilities
- Physical, sensory, and cognitive abilities sufficient to perform essential functions.
- Good interpersonal and written and verbal communication skills.
- Proficiency in using electronic health record (EHR) systems and other healthcare software.
- Knowledge of insurance verification and medical billing processes.
- Understanding of patient privacy laws, such as HIPAA.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced, high-stress environment.
- Health Insurance: Employer-sponsored health insurance, including a low-deductible health plan through Cigna, Vision, and Dental.
- Additional Insurance: Employer monthly allotment for Disability, Life insurances, Cancer coverage, Accident policies, and more through a supplemental company.
- Retirement: Highly matched 401(k).
- PTO & leave: Generous PTO and sick leave with accrual and carry-over opportunities.
- Continuing or Additional Education: HH&WC will assist in the professional development of all employees with HR approval.
Disclaimer
The Clinic is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.
The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. The list is not intended to be an all-exhaustive list of responsibilities and duties required and may include other duties as assigned.
DISCLAIMER: Hoskinson Biotechnology, Hoskinson Health & Wellness Clinic, Hoskinson Construction, and all associated HBT entities are an equal opportunity employer. HBT does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for HBT to hire me. If I am hired, I understand that either HBT or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of HBT has the authority to make any assurance to the contrary.
I attest with my submission of this application that I have given to HBT true and complete information on this application. No requested information has been concealed. I authorize HBT to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
Job Summary
Full Time
$37k-47k (estimate)
05/24/2024
08/20/2024
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