The Aquatics Weekend Customer Service Representative provides courteous and professional customer service and operational support to Swim School participants and Aquatics Center users and staff. The Aquatics Weekend Customer Service Representative is often the first point of contact for Swim School participants and their families, answering questions and assisting in operations of the JCCSF Swim School program. The Aquatics Weekend Customer Service Representative is a primary source of information regarding swim lessons and the Swim School's philosophy, methods, schedule, and teachers. This position works closely with Aquatics management and administrative staff to ensure smooth office operations.
The Weekend Customer Service Representative is required to teach one swim instructor shift each week. Training to be provided upon hire.
RESPONSIBILITIES

• Provide outstanding customer service to program participants, members, and guests.
• Process new and returning student registrations, class transfers, and program withdrawals.
• Maintain filing systems and organization of the Aquatics office.
• Handle incoming and outgoing electronic and telephone communications as well as walk-up inquiries.
• Provide outstanding administrative support for the aquatics programs and management team. This includes but is not limited to:
• Assessing refund requests in terms of swim school policies and communicating about these to management
• Maintaining Salesforce CRM including reports, registrations, and waitlists, under the direction of Aquatics management and admin staff
• Assisting with coverage for program coordinators and swim instructors when needed
• Maintain ongoing communications with aquatics staff, other office staff, and aquatics management.
• Maintain a working knowledge of all program areas and actively communicate information to all stakeholders, including clients and staff.
• Fill in as Program Coordinator and Swim Instructor as needed.
• Attend mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary
• Teach at least one Swim Instructor shift per week
• Additional responsibilities as needed.

REQUIREMENTS

• Customer service experience is essential
• Experience answering phones
• Excellent interpersonal skills: good attitude, warm, friendly, and flexible
• Excellent oral and written communication skills
• Administrative skills, including strong computer proficiency
• Ability to work effectively and cooperatively with a diverse group that includes staff, parents, children, and the public
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment and multitask
• Comfort in an aquatics setting, including working in an indoor pool
• Experience with Salesforce CRM system a plus
• Ability to obtain JCCSF Swim School Swim Instructor certification
• Lifeguard, First Aid, and CPR/AED for the Professional Rescuer Certification is a plus

WORKING CONDITIONS
Work is done primarily in an enclosed office space in an indoor aquatics facility. A portion of weekly hours is spent on the pool deck and in the pool.
PHYSICAL REQUIREMENTS
Ability to swim and lift 50lb safely.
STATUS
Non-benefited, non-exempt position
HOURS/SCHEDULE
12-15 hours per week
Fridays: 1:00pm-6:00pm (as needed)
Saturday-Sunday, 8:00am - 2:00pm
Additional hours available based on availability.