Answers and responds to telephone inquiries in a friendly and courteous manner, while utilizing sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with the Hotel/Spa/Food and Beverage high standards of quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers all reservations related incoming calls in a friendly and courteous manner using proper telephone etiquette and using clear verbal English communication.
• Listens attentively to understand guests’ inquiries and requests.
• Promptly provides accurate information regarding availability, accommodation types and quotes correct room/ spa rates and treatment selections.
• Assigns reservation in the computer system based on the guest’s preference and availability.
• Arranges reservations as per the guest’s request.
• Reads, retrieves, communicates and verifies information including confirmation number(s) to the caller.
• Answers questions regarding the Hotel/ Spa/ F&B facilities and services, as well as information regarding local attractions, directions, etc.
• Memorizes and recites applicable deposit and guarantee policies as requested.
• Accurately inputs and retrieves data from the computer reservations system.

High school diploma is required. Some college preferred but not required. One-year prior customer service experience is preferred.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person