35 Hollywood Casino at Charles Town Races Jobs near me
Hollywood Casino at Charles Town Races is Hiring a GUEST SERVICE AGENT Near Charles Town, WV
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Also coordinates with Housekeeping and Maintenance on arriving VIP's, special requests etc.
- Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests' satisfaction.
- Thoroughly knowledgeable in Marketing Program and delivers attentive service and recognition to all program members.
- Assists guests with luggage storage and rooming guests as requested.
- Assists maintaining, stocking and conducting inventory of the Market Place Shop - sells items to guests and customers and assists in maintaining well-stocked merchandising displays.
- Complete shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check and no-post report.
- Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or unhappy guests.
- Completes daily credit reports, no-post reports credit limit reports and other checklist duties.
- Books guest reservations via telephone and fax.
- Promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Issues, controls and releases guest safe-deposit boxes.
- Thoroughly knowledgeable in Emergency Procedures and Crisis Communications material.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- Delivers Guest Faxes, mail and packages as required.
- The major responsibility in this position is to greet and provide service primarily to hotel guests and secondarily to employees. Much time is spent providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, typing, moving about while standing.
- High school diploma or equivalent required. Previous hospitality, cashier or customer service experience desirable
- Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
- Must qualify for licensing by the West Virginia Racing Commission.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Must possess excellent computer skills, including a working knowledge of common business software such as Microsoft Office and excel. Proficient at LMS System.
- While performing the duties of this job, the employee is regularly required to stand; walk; use and reach with hands and arms and lift objects weighing as much as 25 pounds.. The employee frequently is required to talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.
- The noise level in the work environment is usually quiet.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Job Summary
Full Time
$30k-40k (estimate)
05/21/2024
06/09/2024
hollywoodcasinocharlestown.com
CHARLES TOWN, WV
100 - 200
1993
$10M - $50M
Accommodations
Related Companies
About Hollywood Casino at Charles Town Races
An incredibly exciting, friendly, and total entertainment experience open 24 hours a day, 365 days a year and conveniently located about an hour from Baltimore and DC! Welcome to Hollywood! It starts with 2,700 of the hottest slots. That's more machines than you'll find in many Las Vegas casinos. Besides having all your favorite games and denominations, we've got a high limit area where you can experience big time jackpots on $5, $10, $25 and even $100 machines! The excitement doesn't end there. Hollywood Casino at Charles Town Races features Las Vegas style action with live blackjack, craps, ...
roulette, and more! Plus, weve got live poker in our spacious poker room. Youre in Hollywood, so the winning is always blockbuster size. Weve got a great lineup of spectacular promotions and headliners in our Event Center including acts like Merle Haggard, the Doobie Brothers, Boyz ll Men and Ron White. But were more than just great gambling and exciting thoroughbred racing. Weve got great dining to satisfy any hunger, including the Wine Spectator Award winning Final Cut Steakhouse where you can savor prime cuts of steak or 9 Dragons featuring authentic Hong Kong cuisine and sushi. And you can plan your visit here with a comfortable stay at the Inn at Charles Town, a convenient, comfortable hotel that offers first-class amenities like wireless internet, 42-inch high-def plasma TVs, complimentary breakfast, and shuttle service to the casino and race track. All this just 10 minutes from Harpers Ferry. Who needs Vegas? Nothing close, even comes close! A career in gaming? At Hollywood Casino Charles Town we think youll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.
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The following is the career advancement route for GUEST SERVICE AGENT positions, which can be used as a reference in future career path planning. As a GUEST SERVICE AGENT, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary GUEST SERVICE AGENT. You can explore the career advancement for a GUEST SERVICE AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
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Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
