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Front Desk / Customer Service Representative
$50k-66k (estimate)
Full Time
Just Posted
Goldfish Swim School - Aliso Viejo is Hiring a Front Desk / Customer Service Representative Near Laguna Woods, CA
Job Description
Job Description
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award-winning franchise that is not your typical company!
We change lives. We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gifts and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
Reports to : General Manager/Sales & Service Manager
FLSA Status : Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
Certifications and licenses : CPR, First Aid and AED certification can be provided during training if not currently certified.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
We change lives. We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gifts and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
Reports to : General Manager/Sales & Service Manager
FLSA Status : Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- May be required to be on the pool deck as a lifeguard or swim instructor (after proper training provided by Goldfish)
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Certifications and licenses : CPR, First Aid and AED certification can be provided during training if not currently certified.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Job Summary
JOB TYPE
Full Time
SALARY
$50k-66k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
06/22/2024
Show more
The following is the career advancement route for Front Desk / Customer Service Representative positions, which can be used as a reference in future career path planning. As a Front Desk / Customer Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk / Customer Service Representative. You can explore the career advancement for a Front Desk / Customer Service Representative below and select your interested title to get hiring information.
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