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FFE Transportation Services, Inc. is Hiring a Customer Service Representative Near Tolland, CT
DescriptionCustomer Service Representative Frozen Food Express is looking for a Customer Service Representative for our Tolland, CT location.
Responsibilities
- Perform customer service functions related to the business.
- Responsible for daily hands-on customer related situations, account development and customer satisfaction.
- Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
- Accurately and timely input all load information into the operating system.
- Serve as customer’s first line of communication and refer customer to the proper department as necessary.
- Use exceptional telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence.
- Manage service issues by researching and coding all applicable service failures in the system.
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation,
- Assist in collecting and maintain current customer information in the operating system.
- Communicate service issues, declined business and new business opportunities to the sale department.
- Communicate effectively and professionally with customer, operations personnel and executive management.
- Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager.
- Other duties as assigned by management.
- Please do not apply unless you have at least 3 years of recent customer service experience.
- This is NOT an entry level, administrative position; it required the skills of a well-seasoned customer service professional.
- Must be able to demonstrate the skills outlined in the Job Description.
- Transportation industry or Logistics experience preferred.
- HS Diploma or Equivalent.
- Demonstrate keyboarding, data entry, and 10-key experience.
- Working knowledge and experience with AS400 and EDI.
- Excellent communication skills both verbal and written.
- Ability to thrive and enjoy in fast paced environment.
- Excellent organizational skills
We offer a competitive benefits and compensation package to meet individual and family needs. Benefits include:
- Multiple medical plans, including:
- Prescription coverage
- Online Virtual Medical Visits
- 24 Hour Nurse Support
- Wellness Initiatives to encourage healthy living
- Preventative Care Services
- Dental and Vision plans
- Flexible Spending Account
- $25k Basic Life insurance provided at no cost to employee
- Disability and additional Life insurance plans available
- 401(k) Retirement Plan
- Vacation and Sick time
Job Summary
Full Time
Transportation
$40k-50k (estimate)
05/02/2024
06/01/2024
ffeinc.com
DOWNEY, CA
1,000 - 3,000
1946
AL BUFFINGTON
$200M - $500M
Transportation
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About FFE Transportation Services, Inc.
Today, we are the United States' largest Less than Truckload asset based temperature controlled trucking company. No other carrier can match the specialized service we provide. By utilizing industry-leading equipment and technology and employing safe, professional drivers, we provide outstanding service to our customers, and will do the same for you. One call to Frozen Food Express gives you access to every less than truckload temperature controlled service you need. Shipping frozen and cooler shipments between every major point within North America.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Data Entry, Initiative, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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