6 Jobs
Fast Tracking Solutions is Hiring a Help Desk Analyst Near Rochester, NY
** This is a 6-month Contract-To-Hire opportunity** Benefits provided for the contract portion of this role include: Excellus BCBS Medical & Vision insurance, accrued PTO, paid holidays.
Job Overview: We are seeking a Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportunity for someone with strong analytical and problem-solving skills, as well as a passion for customer service.
Responsibilities: - Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with software installations and upgrades
- Perform network administration tasks, such as managing user accounts and permissions
- Analyze and resolve network connectivity issues
- Collaborate with other IT teams to escalate and resolve complex technical problems
- Document all support activities and resolutions in the ticketing system
- Provide excellent customer service by ensuring timely and effective communication
Qualifications:
- Associate's degree in Computer Science or related field
- Over 1 year of experience as a Help Desk Analyst or similar role
- Strong knowledge of LAN/WAN technologies and network administration
- Proficiency in Windows operating systems and software troubleshooting
- Familiarity with SCCM, DNS, Meraki, and Remedy ticketing system is a plus
- Excellent analytical and problem-solving skills
- Exceptional customer service skills with the ability to communicate technical information to non-technical users
Job Summary
Full Time
$57k-71k (estimate)
06/07/2024
06/25/2024
fasttrackingsolutions.com
Rochester, NY
<25
Business Services
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The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
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Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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