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Description
Job Title: Lifeline Supervisor Weekend Shift, Saturday and Sunday, 7 AM to 3 PM
Department: Suicide & Crisis Lifeline
Reports to: Lifeline Direct Services Manager
Hours: Part-Time, 16 hrs/week
A. Overview
The Lifeline Supervisors are responsible for smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley’s (FSMV) 24/7 Suicide & Crisis Lifeline. Lifeline Supervisors are responsible for overseeing a team of Call Takers, monitoring Lifeline calls, facilitating response to imminent risk calls, ensuring the accurate collection of statistical and narrative data, and supporting the Lifeline Management Team in implementing policies, quality standards, and best practices.
B. Duties and Responsibilities
Requirements
· Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
· One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
· Proficient with technology, including computer and internet skills, smartphones and databases.
· Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
· Maintain composure in high stress situations and respond calmly and appropriately in crisis situations.
· Highly motivated, energetic, resilient and target driven to produce desired results.
· Ability to work independently while exercising good judgment.
· Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment
· Desire to help others, display compassion, and maintain confidentiality required.
· Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
· Understanding of the contractual obligations of the Lifeline.
ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY
Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20 programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.
COMPENSATION AND BENEFITS
Full Time
Social & Legal Services
$52k-64k (estimate)
05/18/2024
07/15/2024
fsmv.org
LAWRENCE, MA
50 - 100
1854
LIZ SWEENEY
$5M - $10M
Social & Legal Services