Job Summary:
A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.

• Engage in genuine interaction with guests 
• Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems
• Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities
• Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying
• Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal
• Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance

Essential Qualifications and Experience:

• Ability to effectively communicate with guests, peers, and management
• Ability to multitask, and take ownership of the different tasks that are assigned 
• Ability to work as part of a team and take initiative independent of direct supervision
• Must be able to work in a fast-paced environment
• Enthusiastic, friendly, and energetic when talking to guests and coworkers
• Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders
• Must be able to lift 50 pounds 
• High School Diploma
• Military/Law Enforcement/ First Responder experience is a plus
• Willingness to work peak hours including nights, weekends, and holidays
• Ability to work in a warm/hot environment

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