Customer Service Representative

Are you excited to grow with an energetic, diverse, highly skilled HVAC company?

Eastergard HVAC is a locally owned company that provides professional heating, air conditioning, and indoor air quality services across the Greenville area. We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.

The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.

Work Location: Greenville, SC

Benefits: Benefits: Medical, Dental, Paid Time Off (PTO), Paid Holidays & Vacation, Short- & Long-Term Disability Insurance, Company Match IRA

Hours: 8:00am-5:00pm weekdays, (some overtime and weekends as needed)

Pay: $18.00 - $23.00 per hour

What you'll be doing:

• Provide fast, friendly and professional customer service to clients.
• Manage customer concerns and work to resolve them efficiently and effectively
• Answer incoming calls, texts, and emails related to service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Coordinate work approvals with various companies and homeowners
• Make outbound calls to book, confirm, and follow up on appointments
• Follow up on open invoices and estimates
• Maintain service plan database
• Follow up on offered plans and managing rollovers
• Manage administrative/operational projects and tasks as needed
• Backup for Dispatcher
• This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation

Skills & Requirements:

• Strong professional written and oral communication skills
• Highly organized
• Proven track record of maintaining professionalism, composure and discretion
• High school diploma or equivalent
• 1 years of experience in a customer support environment
• 1 years of experience of administrative support
• 1 in a fast-paced environment
• Strong Microsoft Office Skills (Word/Excel and Outlook)
• Aptitude for organization and recordkeeping
• Experience using ServiceTitan is a plus!
• Bilingual a plus!

***NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***