About Divert

Divert, Inc. is an impact technology company on a mission to Protect the Value of Food™. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact.

Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or incinerators. What’s more, wasted food contributes 8% to 10% of global greenhouse gas emissions. Divert is tackling these crises head on, delivering immense progress towards eliminating wasted food through its unique solutions – from converting wasted food into renewable fuels to feeding those in need.

Divert works with the top retailers in the industry, including Ahold Delhaize, Albertsons, CVS, Kroger, Target, and others, and nearly 5,400 retail stores across the U.S., providing technology, logistics, and anaerobic digestion facilities to help retailers reach their sustainability goals. The company processes more than 232,000 tons of wasted food a year and, through its collaboration with some of the nation’s largest food retailers and relationships with local food banks and nonprofits, Divert has facilitated the donation of more than 10 million pounds of food to people, rather than going to waste.

Diversion Specialist - The dirtiest job you’ll ever love!

So you want to make an impact on our planet? Here’s your opportunity. The Diversion Specialist role is part investigator and part consultant. You are a sleeve-rolling, boots on the ground individual with a good pair of gloves and a strong stomach. Our Diversion Specialists are responsible for supporting the implementation and performance of Divert’s diversion programs and products, the backbone of our solutions. As part of the Customer Success team, you’ll work directly with Customer Success Managers and the Customer Data team to identify opportunities and support customers in the field to enhance diversion practices. This role requires curiosity, investigation and analysis. Yes, you’ll be analyzing food waste, but you’ll also have the opportunity to travel to major cities/towns across the Northeast and Mid Atlantic, work directly with Divert’s customers and make that significant impact you’ve been talking about.

Reporting to the Diversion Team Lead - Customer Success you’re a strong self-starter, able to organize your time and priorities with minimal supervision. Responsibilities include but are not limited to:

Waste Assessments

• Travel 75% (2-3 days/week, 3 weeks/month, home on weekends) to customer locations primarily in the Mid-Atlantic, Northeast, Midwest and occasionally Pacific Northwest.
• Perform on-site waste audits at client locations. Gather insightful data, identify opportunities, and facilitate on-site training
• Perform waste assessments for prospective customers as part of the Business Development process and generate Assessment reports for distribution by Account Managers
• Work with Customer Success Managers to schedule assessments for all customers throughout the year

Store Training, Outreach & Performance

• Work with the Customer Success Managers to implement/provide training and monitor recycling programs
• Visit stores following new launches to perform pulse checks, ensure compliance and participation
• Act on the insights derived through experience, communication and data to improve store-level recycling during store visitations
• Appropriately respond to store problems/issues and resolve in a timely fashion - keep all stakeholders engaged & informed as needed

Diversion Opportunities & Program Enhancement

• Continue to identify opportunities to add value for customers through your expertise on Divert’s programs/products and presence in stores and waste generator locations

What We’re Looking For

• 0-3 years’ experience in retail, supermarket, or waste management experience.
• Strong organizational skills, attention to detail, analytical/problem-solving abilities
• Proactively seek opportunities for improvement and implement new initiatives with enthusiasm
• Basic understanding or comfortable with the following is a requirement:
  • Microsoft Excel, Microsoft Word, Gmail
  • Driving as part of the workday (must have current drivers license and pass RMV background check)

Physical Requirements

To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform them, including but not limited to frequently require the ability to drive a forklift, sit; hear or talk: use close vision; use hands to grasp, handle or feel objects; and type and manipulate controls. Reasonable accommodations may be made for qualified individuals with disabilities. While performing the essential functions of this job, the associate:

• Must be able to lift, push, pull, carry up to 50 lbs. frequently
• Must be able to bend, stand, walk, sit, kneel frequently
• Is comfortable operating equipment and repetitive tasks throughout a project
• Is able to handle potential changes in temperature/humidity on site, and wet conditions in working areas

What's In It For You?

• Compensation Range: $60,000 - $70,000 annually
• Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)
• Life Insurance
• 401K with Safe Harbor company match
• Paid Time Off
• Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.