Description: We are looking for a general customer service representative to answer calls, trouble shoot issues and work with customers resolving issues with their Internet, TV and phone services.

Position: (includes but are not limited to)

• Answer customer phone calls and process payments
• Multitask and document all customer contact in real time within the billing system.
• Have a working knowledge of pricing, availability and function of the services and equipment available to their customers across our service footprint.
• Help customers to quickly diagnose, prioritize and troubleshoot equipment issues
• Work with field technicians and other associates to schedule on site technician visits
• Maintain a positive and friendly demeanor when engaging customers on the phone or in person.
• Act as a liaison with customers to handle new service requests, service plan changes, disconnects and service questions or concerns.
• Professional and effective communication with customers when on the phone, email, or in person.
• Must be willing to work different shifts. This could be working days from 8:00am – 5:00pm or 10:00am - 7:00pm as well as some weekend coverage.

Basic Qualifications

• Basic or advanced understanding of PC's, internet, Wi-Fi and internet based technology
• Experience troubleshooting PF issues and internet problems.
• Dependable, reliable, and trustworthy
• Interested in learning and becoming educated on all of the products offered
• High School Diploma or GED

Preferred Qualifications (not required)

• At least 1 year of experience in customer service or a related field.

Benefits

• Small business culture

•Working for a growing and respected firm

• Healthcare Benefits

• 401k Match Program

Work Remotely:

No

Pay:

$15.50 - $17.50 per hour

Job Type: Full-time

Pay: $15.50 - $17.50 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Rotating shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Sullivan, IL 61951: Relocate before starting work (Required)

Work Location: In person