Citizens Savings Bank, a local Community Bank, is seeking to hire a Full Time Bilingual (English/Spanish) Customer Service Representative/Teller I in our South Scranton Branch.

• If you believe in the importance of working with a dedicated team committed to providing the best possible service then we want to hear from you!
• Citizens Savings Bank is a locally owned and operated community bank headquartered in Clarks Summit, Pennsylvania. We have six branch offices located throughout Lackawanna, Monroe and Wayne County.
• At Citizens Savings Bank, our team of employees strives to touch the lives of the

people we serve by providing outstanding and efficient customer service. We have built a team of knowledgeable and trained professionals who directly contribute to our continued success.

Job Benefits:

We offer a competitive salary and an excellent benefit package, including, Medical, Dental, Vision, Life Insurance, Disability, 401K Plan with a match, vacation, sick time, paid volunteer time and more.

Job Summary

As a Bilingual_ Customer Service Representative/Teller, your primary responsibilities will include: _

• Welcoming customers and establishing a professional relationship with them by speaking to them in their preferred language.
• Processing customer transactions accurately and efficiently while balancing a cash drawer daily and performing platform-based transactions.
• Expand and increase customer relationships through selling and referring techniques.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Qualifications:

• Applicant must be able to speak and write in Spanish
• High School diploma or equivalent required;
• 1 year of cash handling with superior sales and customer service experience; formal new accounts training preferred or an equivalent combination of education and/or experience (including military experience) may be considered.
• Excellent customer service/relationship building skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees
• Familiarity with financial institutions product and services and their corresponding regulations
• Relies on experience and judgment to plan and accomplish goals
• Detail oriented, good organizational skills and high degree of accuracy
• Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure
• Ability to influence people, motivate, convince or negotiate
• Strong verbal and written communication skills in English and Spanish
• Proficient reading and mathematical skills
• Proficient knowledge in Microsoft Office (including Word and Excel), Internet and email applications

Location:

The position will be located at 702 Cedar Ave, Scranton, PA 18505.

Job Hours:

Position will work approximately 37 hours Monday-Saturday. Scheduled hours may vary
and are subject to change based upon branch needs. Must be able to float to other branch offices and work Saturdays in the branch network.

To be considered for this position, you must at least meet the basic qualifications.
Applicants can apply online on our Career page at www.citizens-savings.com or send resume referencing Job Code 1172 to:

Citizens Savings Bank

Human Resources Department
500 S. State Street

Clarks Summit, PA 18411

Citizens Savings Bank is an Equal Opportunity Employer and provides equal opportunity to qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran’s status or any other status or condition protected by law.

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Member FDIC

Job Type: Full-time

Pay: $14.25 - $20.25 per hour

Expected hours: 36 – 37 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person