Tennis Shop Manager
Position : Tennis Shop Manager
Reports to: Director of Tennis
Department: Racquet Sports
As a Tennis Shop Manager, you will be responsible for ensuring that all phases of Tennis Pro Shop and related administrative work are performed in a timely and professional manner. Assist members with making appointments, retail sales, inventory and assisting tennis professionals and members as needed.
Duties and Responsibilities

• Greets all Members and guests with the "Warm Columbia Welcome" and respond to all inquiries as they enter the Tennis Pro Shop.
• Oversees the Tennis Pro Shop and administrative assistants.
• Ensures all daily tasks are completed during the appropriate shifts.
• Answer phone calls with a positive and energetic demeanor.
• Respond to emails, voicemails related to racquet sports..
• Provide Members and guests with appropriate court assignments.
• Be knowledgeable and informed of all tennis programs, services, hours of operation, and related policies.
• Resolve questions and service issues in a timely, friendly, and efficient manner.
• Ensure the Tennis Pro Shop and related Member areas are clean, organized, and stocked as needed throughout the day.
• Assists in maintaining an accurate record of all programs including lessons, clinics, camps, events, and tournaments.
• Executes accurate Tennis, Paddle, and related charges.
• Assists in helping the Director of Tennis and Head Pro's with all event related details.
• Manage the Clubs Indoor Tennis and Paddle Reservation System. Ensure reservations are accurate and that all Members and guests are properly checked in and recorded.
• Assist in responding to emergencies and help coordinate emergency response information to staff, Members, and management.

Availability:

• Full Time Hours
• Evening and weekend hours available

Skills Required:

• Excellent interpersonal and customer service skills (Hospitality experience a plus.)
• Proficient in Microsoft Word, Excel, and Outlook.
• General knowledge of the game of tennis preferred, but not required.

Educational/Misc. Requirements -

• High School Diploma or Equivalent
• Previous administrative/receptionist experience preferred.