Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as a Billing Specialist in the Billing Department .

The Billing Department is the team that delivers invoices to our franchisees and vendors. As a key member of Billing, you will assist with day-to-day billing functions including customer service on billing-related inquiries, processing credit memos & miscellaneous billing adjustments, and updating the billing system for procurement charges, as well as other billing-related activities as required.

Are you highly detail-oriented and enjoy providing excellent customer service? We invite you to apply today for our Billing Specialist role today and #MakeItYourChoice .

Your Responsibilities

Commence weekly onlines in Salesforce

Update transaction fees, non-standard charges, and new contracts for procurement billing

Process pre-contract charges, credit memos, and miscellaneous billing adjustments

Respond and route incoming customer inquiries from the billing inbox and phone line

Deliver on defined performance metrics

Perform other duties as required

Your Experience, Skills & Competencies

High School Diploma (or GED or High School Equivalence Certificate)

Experience in corporate billing highly desirable

Attention to detail and organizational skills

Proficient in the use of MS Office applications, such as Outlook, Word and Excel

Must be able to model Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect

Demonstrates key competencies to include Customer Service, Action Oriented and Ensures Accountability.

Your Team

This is an individual contributor role that will report to the Manager, Billing Operations. You will have 3 peer teammate s and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Billing Specialist, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD.

Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days.

We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

About Choice

Choice Hotels International, Inc. (NYSE : CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments.

We’re the hotel company for those who choose to bet on themselves the underdog, the dreamer, the entrepreneur because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today for associates, our company, and our franchisees.

We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward giving our work at Choice a purpose larger than our business.

PLEASE NOTE : This role is not eligible for sponsorship

Ability to model Choice’s Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Last updated : 2024-05-29